Victim information and assistance

For contact information for the provincial or regional victim services in your area, you can search the national online Victim Services Directory (VSD).

Questions about the Canadian correctional and parole system

Victims who would like information about the federal correctional system and the conditional release (parole) system, as well as referrals to appropriate services, can contact:

Questions about registering as a victim of crime

Victims who have questions about registering to receive information and notifications about the federal offender who harmed them can contact the Correctional Service of Canada or the Parole Board of Canada:

  • Correctional Service of Canada
    Victim Service Division
    340 Laurier Avenue West
    Ottawa, Ontario K1A 0P9
    Telephone (toll-free): 1-866-806-2275
    Email: victims-victimes@csc-scc.gc.ca

  • Parole Board of Canada
    Victims Services
    Leima Building
    410 Laurier Avenue West
    Ottawa, Ontario K1A 0R1
    Telephone (toll-free): 1-866-789-INFO (4636)
    Email: info@pbc-clcc.gc.ca

Questions about observing a parole hearing, presenting a victim statement, requesting a decision

Victims who have questions about observing a parole hearing, presenting a victim statement, requesting a decision can contact:

  • Parole Board of Canada
    Victims Services
    Leima Building
    410 Laurier Avenue West
    Ottawa, Ontario K1A 0R1
    Telephone (toll-free): 1-866-789-INFO (4636)
    Email: info@pbc-clcc.gc.ca

For more help and questions about financial assistance

Victims who have questions about locating services in their province or territory can or victims who are seeking financial assistance can contact:

  • Department of Justice
    Policy Centre for Victim Issues
    284 Wellington Street
    Ottawa, Ontario
    K1A 0H8
    Fax: (613) 952-1110
    E-Mail: webadmin@justice.gc.ca

Questions for an organization operating at arm's length from the Government

Victims can contact the Ombudsman, operating at arm's length from the Government, to learn more about their rights under federal law and the services available to them, or to make a complaint about a federal agency or federal legislation dealing with victims of crime that falls within the Ombudsman's mandate.

  • Office of the Federal Ombudsman for Victims of Crime
    P.O. Box 55037
    Ottawa, Ontario K1P 1A1
    Telephone (toll-free): 1-866-481-8429
    TTY (Teletypewriter): 1-877-644-8385
    Outside of Canada: 613-954-1651
    Fax: 613-941-3498
    E-mail: victimsfirst@ombudsman.gc.ca
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