Departmental Legal Services Unit
Citizenship and Immigration Canada
June 2007

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Table of Contents

• Statement of Assurance

• Executive Summary

• 1. Introduction

  • 1.1 Background
  • 1.2 Audit Objectives and Scope

• 2. Observations – Management Framework

  • 2.1 Objectives and Risks
  • 2.2 Policies and Procedures
  • 2.3 Plans and Performance Indicators
  • 2.4 Organization
  • 2.5 Communications
  • 2.6 Management of Human, Financial, and Materiel Resources

• 3. Observations – Program Operations

  • 3.1 Information Systems
  • 3.2 Legal File Management
  • 3.3 Legal Risk Management
  • 3.4 Compliance with Legislation and Policies
  • 3.5 Interfaces with the Department of Justice
  • 3.6 Client Satisfaction with Services

• 4. Observations, Recommendations and Management Response

• APPENDIX A – CIC DLSU Organization

• APPENDIX B – Contextual Information

• APPENDIX C – Methodology

• APPENDIX D – Department of Justice Performance Metrics

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