iCase System
October 2007

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Table of Contents

• List of Acronyms

• Statement of Assurance

• Executive Summary

• General Management Responses

• 1. Introduction

  • 1.1 Background
  • 1.2 Organizational Structure
  • 1.3 Audit Objectives and Scope
  • 1.4 Audit Methodology

• 2. iCase – Management Framwork

  • 2.1 Planning
  • 2.2 Responsibilities and Organization
  • 2.3 Resources
  • 2.4 Management Reporting
  • 2.5 Communications
  • 2.6 Human Resources Management
  • 2.7 Training

• 3. iCase use

  • 3.1 Use of iCase Functions and Data
  • 3.2 User Satisfaction
  • 3.3 Data Integrity
  • 3.4 User Support
  • 3.5 Benefits

• 4. Technical, Change, and Integration Aspects

  • 4.1 iCase Architecture, Design, and Infrastructure
  • 4.2 iCase Integration and Interfaces With Other Systems
  • 4.3 Documentation and Help
  • 4.4 Connectivity
  • 4.5 System Availability
  • 4.6 Information Technology Security and Privacy
  • 4.7 System Upgrades and Change Management Process

• 5. Legal Services Units

• 6. Observations, Recommendations and Management Response

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