Departmental Performance Report 2012-13
Supplementary Information Tables

User Fees Reporting

User Fees and Regulatory Charges (User Fees Act)

User fee

Family Order and Agreements Enforcement Assistance (FOAEA)

Fee type
Regulatory
Fee-setting authority
FOAEA Act
Year last modified
March 1999
Performance standards
Yes
Performance results
Results are available in the table “External Fees
2012-13
($ Thousands)
Planning Years
($ Thousands)
Forecast revenue Actual revenue Full cost Fiscal year Forecast revenue Estimated full cost
7,000 5,959 3,093 2013-14 6,600 3,021
2014-15 6,600 3,023
2015-16 6,600 3,214

Note: Forecasted revenues are based on the potential fees that could be collected on a yearly basis based on the number of active applications should monies become payable to the respective debtors. However, as the fees cannot be collected until the amounts owed for family support under the relevant summons have been satisfied and in some instances, monies do not become payable at all to the debtor within the life of an application, some of the forecasted revenues cannot be collected upon before the application expires or is cancelled by the applicant. Under the Family Support Orders and Agreements Garnishment Regulations, such fees are then remitted. As a result, a substantial discrepancy occurs between the forecast and actual revenues.


User fee

The Central Registry of Divorce Proceedings (CRDP)

Fee type
Regulatory
Fee-setting authority
CRDP Fee Order
Year last modified
May 1986
Performance standards
Yes
Performance results
Results are available in table “External Fees
2012-13
($ Thousands)
Planning Years
($ Thousands)
Forecast revenue Actual revenue Full cost Fiscal year Forecast revenue Estimated full cost
738 805 1,444 2013-14 700 1,429
2014-15 700 1,429
2015-16 700 1,530

User fee

Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee type
Other product and services
Fee-setting authority
Access to Information Act (ATIA)
Year last modified
1992
Performance standards
Yes
Performance results
Results are available in table “External Fees
2012-13
($ Thousands)
Planning Years
($ Thousands)
Forecast revenue Actual revenue Full cost Fiscal year Forecast revenue Estimated full cost
2 3 2,188 2013-14 2 2,229
2014-15 2 2,271
2015-16 2 2,314

Other Information

Access to Information Act (ATIA)

Full cost reflects the cost of the Access to Information and Privacy (ATIP) Office in Justice. The role of the ATIP Office is to respond to all formal requests that are made to the Department of Justice, in accordance with the Access to Information Act. As do other central agencies, the DOJ ATIP Office has an expanded role; in addition to processing requests, the Office responds to consultations from other government institutions regarding solicitor-client information for the Government as a whole. Although the User Fees Act may provide some of the performance indicators, fee waiver must be considered in light of the ATIP legislation.

Family Order and Agreements Enforcement Assistance (FOAEA)

Actual revenue and full cost figures cannot be compared directly because of differences in the basis of accounting for revenue and costs. For example, in 2011-12, $2.4 million of FOAEA user fees were deposited in the consolidated revenue fund.


User Fees Totals


2012-13 ($ Thousands)
  Forecast revenue Actual revenue Full cost
Subtotal Regulatory 7,738 6,764 4,537
Subtotal other products and services 2 3 2,188
Total 7,740 6,767 6,725

Planning years ($ Thousands)
  Fiscal year Forecast revenue Estimated full cost
Subtotal Regulatory 2013-14 7,300 4,450
2014-15 7,300 4,452
2015-16 7,300 4,744
Subtotal other products and services 2013-14 2 2,229
2014-15 2 2,271
2015-16 2 2,314
Total 2013-14 7,302 6,679
2014-15 7,302 6,723
2015-16 7,302 7,058

External Fees (Policy on Service Standards for External Fees)


External fee Service standard Performance results Stakeholder consultation
2012-2013 or prior
The Family Order and Agreements Enforcement Assistance (FOAEA)
  1. Garnishment applications under Part II of the Act will be in effect 35 days after receipt.
  2. Public enquiries are to be responded to within 48 hours.
  1. 62,071 new garnishment applications accepted within the time frame. Standard met at 100%. Over $165M garnisheed.
  2. A total of 61,443 calls were received.

Informal feedback and general day-to-day interactions with clients and stakeholders, including provincial and territorial maintenance enforcement programs and federal government partners, indicate a reasonable level of satisfaction with the services provided under the Family Orders and Agreements Enforcement Assistance program.

The Central Registry of Divorce Proceedings
  1. Clearance Certificates are to be issued within 3 weeks of receipt of the application.
  2. All telephone enquiries are to be responded to within 24 hours and all written enquiries are to be responded to within 5 business days.
  3. Quarterly invoices and compensation reports are to be issued within 30 days.
  1. Standard met at 100%.
  2. Standard met 75% of time for calls, 100% for letters. Total of 9,187 calls received.
  3. Standard met at 100%.
Ongoing interaction and consultations with court registrars and provincial/territorial Coordinating Committee of Senior Officials- Family Justice members on service delivery.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1 Statutory deadline met 75.9% of the time. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and Treasury Board Secretariat for amendments done in 1986 and 1992.
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