2014–15 Departmental Performance Report
Supplementary Information Tables

User Fees Reporting

User fee:

The Family Orders and Agreements Enforcement Assistance Act (FOAEAA)

Fee type:

Regulatory (R)

Fee–setting authority:

Family Orders and Agreements Enforcement Assistance Act (FOAEAA)

Year last modified:

1999

Performance standards:

Yes

Performance results:

Results are available in table “External Fees”

2014–15 ($ units) Planning years ($ units)
Forecast revenue Actual revenue Full cost Fiscal year Forecast revenue Estimated full cost
6,600,000 7,007,565 2,047,912 2015–16 6,600,000 2,203,256
2016–17 6,600,000 2,082,148
2017–18 6,600,000 2,101,903

Other information:

Revenues are calculated on an accrual accounting basis, while costs are calculated on an expenditure basis, making direct comparisons between the two figures difficult. On the basis of accrual accounting, the “actual” revenues are $7,007,565, however of this amount only $2,345,028 was collected and deposited into the consolidated revenue fund. Actual revenue and full cost figures cannot be compared directly because of differences in the basis of accounting for revenue and costs. Forecasted revenues are based on the potential fees that could be collected on a yearly basis based on the number of active applications should monies become payable to the respective debtors. However, as the fees cannot be collected until the amounts owed for family support under the relevant summons have been satisfied and in some instances, monies do not become payable at all to the debtor within the life of an application, some of the forecasted revenues cannot be collected before the application expires or is cancelled by the applicant. Under the Family Support Orders & Agreements Garnishment Regulations, such fees are then remitted. As a result, a substantial discrepancy occurs between the forecasted and actual revenues.

User fee:

The Central Registry of Divorce Proceedings

Fee type:

Regulatory (R)

Fee–setting authority:

The Central Registry of Divorce Proceedings Fee Order

Year last modified:

1986

Performance standards:

Yes

Performance results:

Results are available in table “External Fees”

2014–15 ($ units) Planning years ($ units)
Forecast revenue Actual revenue Full cost Fiscal year Forecast revenue Estimated full cost
700,000 713,120 915,088 2015–16 750,000 1,048,037
2016–17 750,000 1,177,324
2017–18 750,000 1,188,997

Other information:

NIL

User fee:

Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee type:

Other product and services (O)

Fee–setting authority:

Access to Information Act (ATIA)

Year last modified:

1992

Performance standards:

Yes

Performance results:

Results are available in table “External Fees”

2014–15 ($ units) Planning years ($ units)
Forecast revenue Actual revenue Full cost Fiscal year Forecast revenue Estimated full cost
2,000 1,000 2,028 2015–16 2,000 2,123
2016–17 2,000 2,223
2017–18 2,000 2,328

Other information:

Full cost reflects the cost of the Access to Information and Privacy (ATIP) Office in Justice. The role of the ATIP Office is to respond to all formal requests that are made to the Department of Justice, in accordance with the Access to Information Act. As other central agencies, the Justice ATIP Office has an expanded role; in addition to processing requests, the Office responds to consultations from other government institutions regarding solicitor-client information for the Government as a whole. Although the User Fees Act may provide some of the performance indicators, fee waiver must be considered in light of the ATIP legislation.

User Fee Totals

  2014–15 ($ units) Planning years ($ units)
Forecast revenue Actual revenue Full cost Fiscal year Forecast revenue Estimated full cost
Subtotal regulatory 7,300,000 7,720,685 2,963,000 2015–16 7,350,000 3,251,294
2016–17 7,350,000 3,259,472
2017–18 7,350,000 3,290,900
Subtotal other products and services 2,000 1,000 2,028 2015–16 2,000 2,123
2016–17 2,000 2,223
2017–18 2,000 2,328
Total 7,302,000 7,721,685 2,965,028 2015–16 7,352,000 3,253,417
2016–17 7,352,000 3,261,695
2017–18 7,352,000 3,293,228
External fee Service standard Performance results Stakeholder consultation 2014–15 or prior
The Family Orders and Agreements Enforcement Assistance Act (FOAEAA)

1. Garnishment applications under Part II of the Act will be in effect 35 days after receipt.

2. Public enquiries are to be responded to within 48 hours.

69,537 new valid garnishment applications accepted within the established timeframes. Standard met at 100%.

Over $176,8M garnisheed. Out of the 54,000 calls placed to the automated interactive voice response system, over 12,446 were answered by live agents within the service standards.

Informal feedback and general day-to-day interactions with provincial and territorial partners indicate a high level of satisfaction with the services provided under the Family Orders and Agreements Enforcement Assistance Program.
The Central Registry of Divorce Proceedings

1. Clearance Certificates are to be issued within 3 weeks of receipt of the application.

2. All telephone inquiries are to be responded to within 48 hours and all written enquires are to be responded to within 5 business days.

3. Quarterly invoices and compensation reports are to be issued within 30 days.

Standard met at 100%. 75,400 new applications for registration processed and 70,508 disposition reports.

Calls returned 98% of the time within standards. Average of over 700 calls returned per month.

Written enquiries responded to within standards 98% of the time.

Standard met at 100%. Invoices paid on timely basis. Invoicing process implemented for three other jurisdictions.

Ongoing interaction and consultations with court registrars and provincial/territorial CCSO-Family Justice members on service delivery.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details:  http://laws.justice.gc.ca/en/A-1 Statutory deadline met 93.4% of the time. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and Treasury Board Secretariat for amendments done in 1986 and 1992.
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