Conclusion

Cycle IV CFS results indicate that, overall, service users were satisfied with the services provided by the Department. The aggregate satisfaction ratings for all individual elements across all service types exceeded the departmental target of 8.0 for the first time in the history of the survey.

Legal Advisory Services elements received satisfaction ratings that were mostly “strong” (two were “positive”). In addition, most ratings (12/15) were found to have improved by a statistically significant difference since the previous cycle ratings.

Litigation Services also received “strong” satisfaction ratings across the majority of elements (two were “positive”). Of note, most elements (12/15) under this service type have improved by a statistically significant difference when compared to the previous cycle ratings.

Legislative Drafting Services featured “strong” ratings across all elements, and one element was found to have improved by a statistically significant difference since the previous cycle.

Regulatory Drafting Services featured “strong” ratings across the majority of elements (two were “positive”), with all ratings having improved by a statistically significant difference compared to the previous cycle ratings.

Overall Considerations elements, which were questions asked at the end of the survey regardless of the service type selected, remained “strong”. Furthermore, five out of six of these elements featured ratings that have improved by a statistically significant difference from the previous cycle ratings.

The fifth survey cycle of the CFS is scheduled to commence in 2023.