The Legal Problems of Everyday Life - The Nature, Extent and Consequences of Justiciable Problems Experienced by Canadians

Appendix A: Questionnaire

Department of Justice
2006 Survey of Justiciable Problems in Civil Matters
FINAL Questionnaire

Introduction

Good afternoon/evening.

My name is and I am calling from the Environics Research Group. Today we are conducting a survey on behalf of the Government of Canada about various issues that affect people's lives.

This survey is being conducted with a randomly selected group of several thousand Canadians, aged 18 and over. All of the answers provided will remain completely confidential and anonymous. The purpose of this research is to better understand Canadians' need for different kinds of legal and other types of assistance, which will help in the development of new programs and services.

IF ASKED: The survey will take between 10 and 25 minutes, depending on your answers to some of the questions.

IF ASKED: I can give you a contact name at the Government of Canada at the end of the survey [PROVIDE UPFRONT IF RESPONDENT INSISTS]

IF ASKED: This survey is registered with the National Survey Registration System. The registration system has been created by the Canadian survey research industry to allow the public to verify that a survey is legitimate, get information about the survey industry or register a complaint. The registration systems toll-free telephone number is 1-800-554-9996.

A.May I confirm that you are over 18?

01 – Yes CONTINUE
02 – No This survey must be completed by someone who is over 18. Would there be someone else in your household who is over 18?

IF YES ASK TO SPEAK TO THAT PERSON

CONFIRM WHETHER RESPONDENT WOULD LIKE TO BE INTERVIEWED IN ENGLISH OR FRENCH

I. Problem Identification

I would like to begin by reading to you a list of the types of problems and disputes that people sometimes experience. In each case, I'd like to know whether you or your spouse or life partner (if you have one) has experienced this type of problem in the past three years; that is since March 2003. Problems that started before March 2003 should be mentioned so long as you were still dealing with them after that date.

We are interested in problems that you felt were serious and difficult to resolve. Please feel free not to answer any question you might not feel comfortable answering.

IF ASKED WHAT A SERIOUS PROBLEM IS, SAY: By "serious" we mean it was a large enough problem that you felt it could not be easily answered or solved, and that if you ignored it there would be negative consequences.

INTERVIEWER: IF RESPONDENT INDICATES THEY DO NOT HAVE A PARTNER/HAVE NOT HAD ONE FOR THREE YEARS, DO NOT READ "OR YOUR PARTNER" IN THE FOLLOWING QUESTIONS.

A. Consumer Problems

1. I will start with problems or disputes you may have experienced as a consumer. In the past three years, have you or your partner experienced any of the following problems or disputes that were serious and difficult to resolve:

READ IN SEQUENCE
2. [ASK IMMEDIATELY AFTER EACH YES IN Q.1] Can you recall the year this problem first started?
3. [ASK IMMEDIATELY AFTER EACH RESPONSE IN Q.2] And can you tell me approximately how much money was involved with this purchase, repair or service with which you had a problem?

ROUND TO NEAREST $50 INCREMENTS – IF NOT PROVIDED IN CDN DOLLARS ASK FOR CDN DOLLAR EQUIVALENT
1. Spent money on a large purchase (such as a home, a boat, a car, a major appliance) and then you found you didn't get what you paid for AND the seller failed to make things right.
2. Spent money to have repairs, renovation or other work done (such as to your home, your car, or to an appliance) and then you found you didn't get what you paid for AND the repair person or contractor failed to make things right.
3. Paid for a service (such as a moving company, a health club or tax preparation) then found out you didn't get what you paid for or the service was poor and the service provider would not make things right.
4. A problem with the safety of a product you purchased and the seller would not repair, replace or take back the product.
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA

Dollars
9999999

B. Employment Problems

4. In the past three years, have you or your partner experienced a problem or dispute involving any of the following with respect to employment, that was serious and difficult to resolve:

READ AND RANDOMIZE

IF NECESSARY CONFIRM: by partner I mean spouse or life partner rather than a business partner
5. [ASK IMMEDIATELY AFTER EACH YES IN Q.4] Can you recall the year this problem first started?
1. Obtaining Employment Insurance (EI)
2. Obtaining wages, overtime pay, vacation pay or severance pay that you believe were owed to you
3. Being dismissed from a job unfairly (NOT A SITUATION WHERE A FIXED PERIOD OF EMPLOYMENT ENDED AND WAS NOT RENEWED)
4. Being refused rights that were part of agreed conditions of work, such as maternity leave, holidays, sick leave
5. Health or safety issues in the workplace
6. Unfair disciplinary procedures
7. Serious and persistent harassment at work
  - 01 - Yes
  - 02 - No
  - VOLUNTEERED
  - 03 - RETIRED (THREE YEARS OR MORE) – SKIP TO Q6
  - 99 - DK/NA
Year problem started
9999 - DK/NA

INTERVIEWER – USE CODE 3 ONLY IF RESPONDENT/PARTNER HAS BEEN PERMANENTLY RETIRED FOR THREE YEARS OR MORE. DO NOT USE IF UNEMPLOYED, LAID OFF, STUDENT OR LOOKING FOR WORK

C. Debt

6. In the past three years, have you or your partner experienced a problem or dispute involving any of the following with respect to money and debt that was serious and difficult to resolve, not related to any problems already mentioned.

READ AND RANDOMIZE
7. [ASK IMMEDIATELY AFTER EACH YES IN Q.6] Can you recall the year this problem first started?
8. [ASK IMMEDIATELY AFTER EACH RESPONSE IN Q.7] And can you tell me approximately how much money was involved with this purchase, repair or service with which you had a problem?

ROUND TO NEAREST $50 INCREMENTS – IF NOT PROVIDED IN CDN DOLLARS ASK FOR CDN DOLLAR EQUIVALENT
1. The need to declare personal bankruptcy
2. Being harassed persistently at home or work by a collection agency seeking to recover outstanding amounts
3. Being unfairly refused credit because of inaccurate information
4. A dispute over a bill or invoice because of inaccurate information
5. Problems collecting money owed to you
6. Having an insurance claim unfairly rejected
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA

Dollars
9999999

D. Social Assistance/Welfare Benefits

9. In the past three years, have you or your partner experienced any type of problem or dispute involving government income assistance that was serious and difficult to resolve? This does not include disability pensions.)
- 01 - Yes
- 02 - No SKIP TO Q.12
- 99 - DK/NA SKIP TO Q.12
10. (IF YES TO Q.9) Which of the following types of problems did you or your partner experience?

READ IN SEQUENCE
11. [ASK IMMEDIATELY AFTER EACH YES IN Q10] Can you recall the year this problem first started?
1. Problems obtaining social assistance or with the amount of social assistance
2. Problems obtaining old age security, or the Guaranteed Income Supplement
3. Problems with any other type of government assistance, such as housing, benefits for disabled children.
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA

E. Disability Assistance

12. In the past three years, have you or your partner experienced any serious type of problem or dispute that was difficult to resolve involving income assistance provided to people with disabilities, not including problems already mentioned.
- 01 - Yes
- 02 - No SKIP TO Q.15
- 99 - DK/NA SKIP TO Q.15
13. (IF YES TO Q.12) Which of the following types of problems did you or your partner experience?

READ IN SEQUENCE
14. [ASK IMMEDIATELY AFTER EACH YES IN Q.13] Can you recall the year this problem first started?
1. Problems obtaining a federal Canada Pension Plan disability pension
2. Problems obtaining a provincial disability pension
3. Problems obtaining a disability pension from a private insurance company
4. Problems obtaining workers compensation in relation to a disability
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA

F. Housing

15. In the past three years, have you or your partner experienced any serious problem or dispute involving your housing that was difficult to resolve, not including problems already mentioned.?
- 01 - Yes
- 02 - No SKIP TO Q.18
- 99 - DK/NA SKIP TO Q.18
16. (IF YES TO Q.15) Which of the following types of problems did you or your partner experience?

READ IN SEQUENCE
17. [ASK IMMEDIATELY AFTER EACH YES IN Q.16] Can you recall the year this problem first started?
1. Problems over arbitrary changes to your rent
2. Eviction from a rented accommodation
3. Getting a rent deposit back
4. Getting a landlord to carry out building repairs or maintenance
5. Problems with a landlord over hydro, water or heating of your home
6. Problems with a lease or the absence of a lease
7. Harassment of any type from a landlord
8. Problems with a foreclosure or mortgage
9. Problems with compliance with municipal property standards
10. Problems involving boundaries, access or right of way to property
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA

G. Immigration

18. In the past three years, have you or your partner experienced any serious problem or dispute involving immigration or refugee status, that was difficult to resolve.
- 01 - Yes
- 02 - No SKIP TO Q.21
- 99 - DK/NA SKIP TO Q.21
19. (IF YES TO Q.18) Which of the following types of problems did you or your partner experience?

READ IN SEQUENCE
20. [ASK IMMEDIATELY AFTER EACH YES IN Q.19] Can you recall the year this problem first started?
1. Claiming refugee protection from within Canada
2. Applying for permanent residence status
3. Applying for a work or student visa
4. Sponsoring a family member to immigrate to Canada
5. Obtaining Canadian citizenship
6. Filing a Pre-removal Risk Assessment or a Humanitarian and Compassionate Application
7. Appealing an immigration or refugee decision through judicial review
8. Obtaining assistance (e.g. health or social) while awaiting a refugee hearing or other immigration matter
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA

H. Discrimination

21. In the past three years, have you or your partner experienced any serious problem or dispute involving discrimination against you, that was difficult to resolve, not related to any other problem already mentioned.
- 01 - Yes
- 02 - No SKIP TO Q.24
- 99 - DK/NA SKIP TO Q.24
22. (IF YES TO Q.21) Which of the following types of problems did you or your partner experience?

READ IN SEQUENCE
23. [ASK IMMEDIATELY AFTER EACH YES IN Q.22] Can you recall the year this problem first started?
1. Discrimination because of your gender
2. Discrimination because of your race
3. Discrimination because of your sexual orientation
4. Discrimination because of a disability
5. Discrimination on the basis of age
6. Discrimination on the basis of religion
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA

I. Treatment by Police

24. In the past three years, have you or your partner experienced any serious problem or dispute that was difficult to resolve involving the treatment you received from police?
- 01 - Yes
- 02 - No SKIP TO Q.27
- 99 - DK/NA SKIP TO Q.27
25. (IF YES TO Q.24) Which of the following types of problems did you or your partner experience?

READ IN SEQUENCE
26. [ASK IMMEDIATELY AFTER EACH YES IN Q.25] Can you recall the year this problem first started?
1. Being unreasonably stopped and questioned by police
2. Being unreasonably arrested
3. Feeling threatened by verbally aggressive police officers
4. Feeling threatened by physically aggressive police officers
5. Being assaulted by a police officer
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA

J. Family Problems

27. In the past three years, have you or your partner experienced any serious problem or dispute involving family break-up, divorce or child custody, that was difficult to resolve.
- 01 - Yes
- 02 - No SKIP TO Q.30
- 99 - DK/NA SKIP TO Q.30
28. (IF YES TO Q.27) Which of the following types of problems did you or your partner experience?

READ AND ROTATE
29. [ASK IMMEDIATELY AFTER EACH YES IN Q.28] Can you recall the year this problem first started?
1. Divorce
2. Separation
3. Problems applying for, making changes to or enforcing child support
4. Problems over the division of money or property following a family break-up
5. Dispute over child custody or access arrangements involving children
6. Problems with spousal support
7. Problems with obtaining or enforcing a restraining order
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA

K. Other Family Problems

NOTE TO RH: THIS QUESTION IS NOT BEING READ - Q.29 IS INCORRECTLY REPEATED HERE

30. In the past three years, have you or your partner experienced any serious problem or dispute that was difficult to resolve involving a child?
IF ASKED THIS WOULD INCLUDE GRANDCHILDREN
- 01 - Yes
- 02 - No SKIP TO Q.32
- 99 - DK/NA SKIP TO Q.32
30.1. (IF YES TO Q.30) Which of the following types of problems did you or your partner experience?

READ IN SEQUENCE
31. [ASK IMMEDIATELY AFTER EACH YES IN Q.30.1] Can you recall the year this problem first started?
1. Becoming the guardian of a child
2. The apprehension of a child by a family services agency
3. Getting legal representation for a child involved in a dispute
4. A child abduction or potential abduction
5. A child unfairly suspended from school
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA

L. Wills and Incapacity

32. In the past three years, have you or your partner experienced any serious problem or dispute that was difficult to resolve involving:

READ IN SEQUENCE

IF ASKED, SOMEONE WHO IS UNABLE TO LOOK AFTER HIM OR HERSELF DOES NOT REFER TO HEALTHY MINOR CHILDREN
33. [ASK IMMEDIATELY AFTER EACH YES IN Q.32] Can you recall the year this problem first started?
1. Disagreement over settling a will
2. Disagreement over settling an inheritance in which there was no will
3. Managing financial matters for someone who is unable to look after him or herself
4. Managing the medical care of someone who is unable to look after him or herself
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA

M. Personal Injury

34. In the past three years, have you or your partner experienced any serious problem or dispute that was difficult to resolve involving an injury or personal health problem, not related to any problems you already mentioned?
- 01 - Yes
- 02 - No SKIP TO Q.38
- 99 - DK/NA SKIP TO Q.38
35. (IF YES TO Q.34) Which of the following types of problems did you or your partner experience?

READ AND ROTATE
36. [ASK IMMEDIATELY AFTER EACH YES IN Q.35] Can you recall the year this problem first started?
1. An injury or health problem at work
2. An injury or health problem in a public place or commercial establishment
3. An injury sustained as a result of a traffic accident
4. Obtaining compensation as a victim of a crime
5. Harm done to you while under the care of a health professional, such as a doctor, dentist, or chiropractor
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA
37. (ASK FOR EACH YES TO Q.36a and Q.36b) Did you seek medical attention as a result of this injury or health problem?

RECORD SEPARATELY FOR Q.36a and Q.36b)
- 01 - Yes
- 02 - No
- 99 - DK/NA

N. Hospital Treatment or Release

38. In the past three years, have you or your partner experienced any serious problem or dispute that was difficult to resolve involving hospitalization for a mental or physical problem?
- 01 - Yes
- 02 - No SKIP TO Q.41
- 99 - DK/NA SKIP TO Q.41
39. (IF YES TO Q.38) Which of the following types of problems did you or your partner experience?

READ AND ROTATE
40. [ASK IMMEDIATELY AFTER EACH YES IN Q.39] Can you recall the year this problem first started?
1. Treatment received while hospitalized
2. Difficulty obtaining a discharge from a hospital
3. Restrictions or conditions placed on getting discharged from a hospital
4. Care received or not received after release from a hospital
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA

O. Legal Action

41. In the past three years, have you or your partner experienced any serious problem or dispute that involved:

READ IN SEQUENCE
42. [ASK IMMEDIATELY AFTER EACH YES IN Q.41] Can you recall the year this problem first started?
1. Receiving a letter from a lawyer threatening legal action
2. Having a court proceeding started against you over a civil matter, one not involving criminal or family law issues.
  - 01 - Yes
  - 02 - No
  - 99 - DK/NA
Year problem started
9999 - DK/NA
43. (ASK FOR EACH YES IN Q.42 IF AT LEAST ONE OTHER PROBLEM IDENTIFIED IN Q.1-39) Does this problem relate to any of the problems you mentioned earlier on this survey?
- 01 - Yes
- 02 - No SKIP TO Q.45
- 99 - DK/NA SKIP TO Q.45
44. (ASK FOR EACH YES TO Q.41) Which problems?

CODE FROM LIST OF YES RESPONSES TO Q.1 – Q.39) – UP TO MAXIMUM OF FIVE
- Problem 1
- Problem 2
- Problem 3
- Problem 4
- Problem 5

P. Other Problems

45. And finally, has there been any other type of problem or dispute, apart from anything you already mentioned, that you or your partner have experienced in the past three years that has been serious or difficult to resolve?

SPECIFY - ACCEPT UP TO FIVE

99 - None/NA
46. (FOR EACH PROBLEM MENTIONED IN Q.45) Do you recall the year this problem first started?

Year problem started
9999 - DK/NA

IF NO PROBLEMS IDENTIFIED IN Q.1 - Q.45 SKIP TO Q.87

II. Assistance with Specific Problems

FOR RESPONDENTS WITH UP TO THREE PROBLEMS IN Q.1 TO Q.45 -- SELECT ALL PROBLEMS.

FOR RESPONDENTS WITH PROBLEMS IN MORE THAN THREE AREAS, RANDOMLY SELECT THREE PROBLEMS BUT DO NOTSELECT MORE THAN ONE PROBLEM FROM THE SAME AREA

ASK Q.47 to Q.65 FOR EACH OF THE THREE PROBLEMS SELECTED

I would now like to ask you about the kinds of assistance you or your partner may have sought and received in connection with [IF ONE PROBLEM: the problem/IF TWO PROBLEMS: two of the problems or disputes/IF THREE OR MORE PROBLEMS: three of the problems or disputes] you mentioned. [IF MORE THAN THREE PROBLEMS MENTIONED: We will just select three of the problems you mentioned at random.]

Let me ask you [IF MORE THAN ONE PROBLEM: first/second/third] about [PROBLEM ONE/TWO/THREE] . . .

47. Did you do something or attempt to do something to resolve this problem?

INTERVIEWER: IF RESPONDENT MENTIONS THEY COULD NOT GET HELP (E.G. DID NOT QUALIFY FOR LEGAL AID) CODE AS YES
- 01 - Yes SKIP TO Q.49
- 02 - No
- 03 - DK/NA
48. (IF NO OR DK/NA TO Q.47) Why did you NOT attempt to resolve this problem?

DO NOT READ – CODE ALL THAT APPLY
- 01 - Not important enough
- 02 - Did not think anything could be done
- 03 - Didn't know what to do
- 04 - Was uncertain of my rights
- 05 - Would take too much time
- 05 - Thought it would cost too much
- 06 - Was too scared to do anything
- 07 - Didn't want to damage my relationship with the other side
- 08 -Thought the other party was right
- 09 - Would have been too stressful
- 98 - Other (SPECIFY )
- 99 - DK/NA
NOW SKIP TO Q.59
49. Did you attempt to resolve this problem on your own without any help, or did you seek some type of assistance from another person, a professional or an organization?

IF ASKED TO CLARIFY: Assistance might have been from a professional like a lawyer, from an organization like the government or the police, or from a friend or family member, the Internet or other sources.
- 01 - On your own without help SKIP TO Q.59
- 02 - Sought some type of assistance
- 03 - Both
- 99 - DK/NA SKIP TO Q.59
50. From whom or where did you seek assistance with this particular problem?

DO NOT READ – CODE ALL THAT APPLY; PROBE: Anyone else?
- 01 - Friends, family or relatives
- 02 - The police
- 03 - Lawyer
- 04 - Legal aid or a legal clinic
- 05 - A government office
- 06 - Another organization (SPECIFY )
- 07 - The Internet
- 08 - A library, books or magazines
- 09 - A support group
- 10 - Union or professional association
- 98 - Other (SPECIFY )
- 99 - DK/NA
IF NOT 03 OR 04 AT Q50, SKIP TO Q54
51. IF RECEIVED HELP FROM LAWYER (03) OR LEGAL AID (04) IN Q.50). Was this a lawyer that was obtained through legal aid, or was the lawyer hired privately?
- 01 - Privately retained lawyer
- 02 - Legal aid
- 99 - DK/NA
52. (IF LEGAL AID IN Q.51) Did you actually receive assistance from legal aid?
- 01 - Yes SKIP TO Q.54
- 02 - No
- 99 - DK/NA
53. (IF NO/DK IN Q.52) Do you recall why your application for legal aid was refused?

DO NOT READ – CODE MORE THAN ONE IF VOLUNTEERED
- 01 - Earned too much money
- 02 - Problem not covered by legal aid
- 03 - Legal aid required information I could not provide
- 04 - Legal aid required information I did not want to provide
- 05 - Legal aid required contribution from me to cover portion of fees I was not able to pay
- 06 - Legal aid required contribution from me to cover portion of the legal I did not want to pay
- 98 - Other (SPECIFY )
- 99 - DK/NA
54. (ASK SEPARATELY FOR EVERY RESPONSE GIVEN IN Q.50) Was the assistance you received from (RESPONSE FROM Q50) very helpful, somewhat helpful, not very helpful or not at all helpful?

[IF MORE THAN ONE AT Q50: How about (NEXT CODE FROM Q50).. Was that assistance…]
- 01 - Very helpful
- 02 - Somewhat helpful
- 03 - Not very helpful
- 04 - Not at all helpful
- VOLUNTEERED
- 05 - Too early to tell
- 99 - DK/NA
55. Are you still trying to obtain assistance to help you with this problem?
- 01 - Yes, still trying
- 02 - No
- 99 - DK/NA
56. Did you have to appear at a court or other tribunal because of this problem?

IF NEED TO CLARIFY SAY: This could include a provincial court, a superior court, an employment appeal, or an appeal relating to social assistance or pensions.
- 01 - Yes
- 02 - No SKIP TO Q.58
- 99 - DK/NA SKIP TO Q.58
57. (IF YES TO Q.56) Did you have anyone represent or assist you when attending this court, hearing or tribunal?

DO NOT READ
- 01 - Yes, a lawyer
- 02 - Yes, a trained advocate but not a lawyer
- 03 - Yes, a friend or relative
- 04 - No
- 99 - DK/NA
58. Did you attend any mediation or conciliation sessions in an attempt to resolve this problem?
- 01 - Yes
- 02 - No
- 99 - DK/NA
ASK ALL
59. Has this problem or dispute now been resolved, or is it still on-going?
- 01 - Now resolved SKIP TO Q.61
- 02 - Still ongoing
- VOLUNTEERED
- 03 - Too early to say
- 04 – Dropped it/gave up
- 99 - DK/NA SKIP TO Q.61
60. (IF PROBLEM STILL ONGOING/TOO EARLY TO SAY, OR DK IN Q.59) Would you say this problem is now better, now worse, or about the same as when it first occurred?
- 01 - Now better
- 02 - Now worse
- 03 - About the same
- VOLUNTEERED
- 04 - Depends
- 99 - DK/NA
61. (IF NOW RESOLVED OR DROPPED IT IN Q.59) Do you feel the outcome of this problem was basically fair or unfair?
- 01 - Fair
- 02 - Unfair
- VOLUNTEERED
- 99 - DK/NA
62. (IF ADDRESSED PROBLEM ON OWN WITHOUT HELP IN Q.49) Looking back on this problem and how things turned out, do you feel the situation might have worked out better if you had some assistance?
- 01 - Yes
- 02 - No SKIP TO Q.64a
- 99 - DK/NA SKIP TO Q.64a
63. (IF YES TO Q.62) Do you think that any of the following types of assistance would have helped you to achieve a better outcome for the problem?

READ AND ROTATE
1. Additional or better information, to help you deal with or understand the problem
2. Someone to explain the legal aspects to you or to help with forms, letters or documents
3. Someone (for example an advocate or mediator) to deal with or intervene with the other party on your behalf
4. A lawyer to deal with the problem using the legal system or courts
  - 01 - Yes
  - 02 - No
  - VOLUNTEERED
  - 03 - Maybe/Depends
  - 99 - DK/NA
64a. (IF RESOLVED OR DROPPED IT IN Q.59) Now looking back on this problem, to what extent did it make it difficult for you to carry on with your normal life? Did it make your life:
- 01 - Extremely difficult
- 02 - Very difficult
- 03 - Somewhat difficult
- 04 - Not very difficult
- 05 - Not at all difficult
- VOLUNTEERED
- 99 - DK/NA
64b. (IF STILL ONGOING OR TOO EARLY TO SAY OR DK IN Q.59) To what extent is this problem making it difficult for you to carry on with your normal life? Is it making your life:
- 01 - Extremely difficult
- 02 - Very difficult
- 03 - Somewhat difficult
- 04 - Not very difficult
- 05 - Not at all difficult
- VOLUNTEERED
- 99 - DK/NA
65a. (IF RESOLVED OR DROPPED IT IN Q.59) And how important was it for you to resolve this problem? Was it…
- 01 - Extremely important
- 02 - Very important
- 03 - Somewhat important
- 04 - Not very important
- 05 - Not at all important
- VOLUNTEERED
- 99 - DK/NA
65b. (IF STILL ONGOING OR TOO EARLY TO SAY OR DK IN Q.59) And how important is it for you to resolve this problem? Is it…
- 01 - Extremely important
- 02 - Very important
- 03 - Somewhat important
- 04 - Not very important
- 05 - Not at all important
- VOLUNTEERED
- 99 - DK/NA

REPEAT Q47-Q65 FOR SECOND/THIRD PROBLEM AS APPLICABLE

Date modified:: 2022-08-26

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