Representation for Immigrants and Refugee Claimants

Appendix 2 Interview Guide - Service Providers


Questions in sections 1 through 4 and Section 6 are identical to questions in sections 1 through 4 and Section 8 of in the guide setting out questions for CIC and IRB personnel who participate in interviews and hearings with immigrants and refugee claimants, and for UNHCR legal officers. Questions in Section 5 and sections 7 through 9 are directed to respondents in their specific capacities as service providers. Supplementary questions in Section 10 are specific to service providers who are directly involved in providing legal services.

At the outset of each interview, the interviewer should make it clear to each respondent that the study is being undertaken to gather information on the representation needs and services currently available to immigrants and refugee claimants. Indicate that we are interested in the respondent's perspective as service providers involved with assisting immigrants and refugee claimants. Explain to respondents that all responses will be treated anonymously and will not be linked to them in any way unless they specifically want to have comments attributed to them.

The identity of individual respondents should not be recorded on interview notes. Interviewers should simply indicate the nature of the respondent's position, for example as a representative of an NGO or professional group such as the CBA or AAQQDI, as a staff lawyer or paralegal in a clinic, as an immigration consultant, a lawyer in private practice, etc. If interviewers want to tape interviews for their personal reference and use in preparation of their reports, they should first obtain the respondents' express consent.

The interviewer should clarify that questions are designed to gather information on the following matters:

Questions for all service providers

1. Need for representation

The following questions are directed to eliciting the respondent's opinions with respect to the representation needs of immigrants and refugee claimants. Parallel questions are set for each of the major processes in which immigrants and refugees may be involved. Questions should be directed to respondents according to the particular processes in which they are involved or with which they have experience. In most cases, individual respondents are to be questioned only in relation to one process. However, respondents who have direct experience in more than one process may be questioned with respect to each of the processes in which they have direct experience.

1.1 Eligibility and admissibility interviews with CIC officials
1.2 Refugee status determination proceedings
1.3 Judicial review proceedings
1.4 Other post-determination proceedings for failed refugee claimants
1.5 Detention review proceedings
1.6 Immigration inquiries
1.7 Immigration appeals