Family Information Liaison Units

Family Information Liaison Units (FILUs) provide specialized services to families of missing and murdered Indigenous women and girls.

FILUs, which are available in every province and territory, help families access available information about their missing and murdered loved ones from multiple government sources. FILUs are delivered through victim services and Indigenous community organizations.

Justice Canada has provided funding to support FILUs as part of the Federal Victims Strategy. Justice Canada is now providing funding to extend the important supports offered by the FILUs to March 31, 2023.

FILUs will continue to operate alongside the Government of Canada’s commitment to implementing a National Action Plan to address violence against Indigenous women, girls, and 2SLGBTQQIA persons, in response to the National Inquiry’s Final Report. To learn more about the National Inquiry and the National Action Plan, please consult Crown-Indigenous Relations and Northern Affairs Canada’s webpage and the National Inquiry’s webpage.

Purpose and objective of the Family Information Liaison Units

Receiving information about a missing and murdered loved one is an important part of a family’s healing journey. Some families have questions about the investigations into individual cases, and the decisions made by government agencies. At times, families may not know where to turn to get answers, may have trouble accessing information, or may not be satisfied with the answers they have received. FILUs help families in these situations.

How Family Information Liaison Units work

Family Information Liaison Units are a “one-stop information service” for all families of missing and murdered Indigenous women and girls. Families do not need to have participated in the National Inquiry to contact a FILU for assistance.

FILUs work directly with families in a culturally grounded and trauma-informed manner to gather the information they seek from government agencies and address outstanding questions about the loss of their loved ones. FILUs work directly with family members to coordinate information gathering from government agencies and services, including:

If families need additional support, FILUs make connections between family members and cultural advisors, Elders, or counselling services and programs, depending on the family’s wishes.

Families should be aware that some information may not be available. In these situations, the FILU will provide an explanation, where possible, of why this is the case (for example, privacy law considerations or an open investigation).

What Family Information Liaison Units cannot do

It is important to note that Family Information Liaison Units cannot resolve complaints against government agencies or employees, or re-open investigations. If a family member wants to make a complaint about a government authority, the FILU will direct them to the appropriate office, but will not be involved in that process with the family.

Additionally, FILUs cannot:

Where possible, FILUs will find agencies for families that can help with legal action. In cases where a family member wishes to disclose additional information about their missing and murdered loved one, FILUs will direct the family to the relevant police service.

How to contact a Family Information Liaison Unit

Family members seeking information about their missing and murdered loved one can access the Family Information Liaison Unit in their province or territory.

British Columbia

BC Family Information Liaison Unit
Toll-free phone: 1-888-355-0064
Email: BCFILU@gov.bc.ca

Alberta

Alberta Family Information Liaison Unit
Phone: 780-644-5187
Toll-free phone: 310-0000
Email: tracey.makokis@gov.ab.ca

Saskatchewan

Family Information Liaison Unit
Phone: 306-519-7804
Toll-free phone: 1-833-529-6486
Email: Danielle.carrier2@gov.sk.ca

Manitoba

Manitoba Family Information Liaison Unit
Toll-free phone: 1-866-484-2846
Email: Lindsay.Taylor@gov.mb.ca

FILU Community Liaison Contacts (Southern Manitoba Including Winnipeg)
Medicine Bear Counselling, Support and Elder Services
Ka Ni Kanichihk
Phone: 204-953-5820
Toll-free phone: 1-888-953-5264
Email: Tobi Jolly (tjolly@kanikanichihk.ca)

FILU Community Liaison Contact (Northern Manitoba)
Manitoba Keewatinowi Okimakanak Communities (MKO)
Thompson/Winnipeg
Phone: 204-677-1600
Email: hilda.anderson.pyrz@mkonorth.com

Ontario

Ontario Family Information Liaison Unit
Toll-free: 1-844-888-8610
Email: tanya.debassige@ontario.ca

Québec

Québec Family Information Liaison Unit
Phone: 1-888-338-3023
Email: pascale.labbe@justice.gouv.qc.ca

New Brunswick

Family Information Liaison Unit
Phone: 506-462-5102
Email: Tracy.Ozark@gnb.ca

Nova Scotia

Nova Scotia Family Information Liaison Unit
Toll-free phone: 1-888-470-0773
Email: Amy.MacNeil@novascotia.ca

Nova Scotia Native Women’s Association
FILU Community Outreach Specialist
Phone: 902-751-1706
Email: filu@nsnwa.net

Newfoundland and Labrador

Newfoundland and Labrador FILU
Nain Office
Phone:  709-922-1361
Email: tracydenniston@gov.nl.ca

Gander Office
Phone: 709-486-9623
Email: karitraynor@gov.nl.ca

Prince Edward Island

FILU Prince Edward Island
Phone: 902-368-4584
Email: jcgrady@gov.pe.ca

Yukon

Yukon Family Information Liaison Unit
Phone: 867-393-7178
Toll-free: 1-800-661-0408 ext. 7178
Email: filu@yukon.ca

Northwest Territories

Family Information Liaison Units
Yellowknife Office
Phone: 867-767-9261 ext. 82217 or 867-444-2263

Inuvik Office
Phone: 867-777-7370 or 867-445-2262
Email: filu@gov.nt.ca

Native Women’s Association
Phone: 867-873-5509 ext. 224
Email: familysupportfslu@nativewomens.com

Nunavut

Family Information Liaison Unit
FILU HQ, Iqaluit
Victim Services Program Development Coordinator
Phone: 867-975-6373
Toll-free phone: 1-866-456-5216
Email: dmutema@gov.nu.ca

FILU Rankin Inlet Office
Information Referral Coordinator
Phone: 867-645-2150
Toll-free phone: 1-866-456-5216
Email: smorey@gov.nu.ca