Service Standards

Service Standards for the Department of Justice Funding Programs

A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances.

The Department of Justice has set three service standards for the timely and accurate delivery of Program-related services under normal circumstances.

Acknowledgement

Our goal is to acknowledge receipt of your funding application within 7 calendar days of receiving your funding request.

Funding Decision

Our goal is to issue official written notification of the funding decision within 120 calendar days of the Program's receipt of your completed proposal.

Payment

Our goal is to process payments within 28 calendar days after the completion of the requirements outlined in the contribution agreement or the grant letter.

Your Co-operation Counts

The achievement of these service standards is a shared responsibility. To help us provide the best possible service, we require complete and accurate information. Your timely response to questions regarding your funding application helps prevent unnecessary delays.

We Welcome Your Feedback

We encourage all applicants and clients to share their views on our service. We welcome all comments and suggestions on what we have done well and how we might improve. You can reach us at pg-dgp@justice.gc.ca.

We look forward to hearing from you.

Report on Service Standard Results

For the period of April 1, 2018 to March 31, 2019
Service Standard Our GoalFootnote *** Results for 2018-2019
(Percentage of time that the service goal is met)
Acknowledgement To acknowledge receipt of a funding application within 7 calendar days of receiving the funding application 97%
Funding Decision To issue official written notification of the funding decision within 120 calendar days of receiving a complete funding application 98%
Processing PaymentsFootnote * To process payments within 28 calendar days after the completion of the requirements outlined in the contribution agreement or grant letter. 92%
Individual Program Results for the period of April 1, 2018 to March 31, 2019
Funding Program Name Acknowledgement Service Standard Results  Funding Decision Service Standard Results  Number of Funding Applications Processing Payments Service Standard Results Number of Payments Processed
Discretionary Programs:
Access to Justice in Both Official Languages Support Fund 97% 100% 67 98% 100
Canadian Family Justice Fund 100% 80% 5 88% 88
Indigenous Courtwork Program 86% 100% 22 86% 37
Indigenous Justice Program 94% 98% 62 88% 269
Intensive Rehabilitative Custody and Supervision Program 100% 100% 33 100% 16
Integrated Market Enforcement Teams Reserve Fund N/A N/A 0 N/A 0
Justice Partnership and Innovation Program 92% 96% 26 91% 65
Victims Fund 99% 97% 461 94% 360
Victims Fund-Individual Victims of Crime 96% 99% 558 97% 105Footnote **
Youth Justice Fund 100% 100% 2 91% 90
Non-Discretionary Programs Footnote ****
Access to Justice Services to the Territories       92% 12
Contraventions Act Fund     86% 7
Drug Treatment Court Funding Program       88% 8
Legal Aid Program       94% 31
Special Advocates Funding Program       75% 4
State-Funded Counsel Funding       94% 33
Youth Justice Services Funding Program       96% 23
Departmental Results 97% 98% 1,236 92% 1,248
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