Service Standards

Service Standards for the Department of Justice Funding Programs

A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances.

The Department of Justice has set three service standards for the timely and accurate delivery of Program-related services under normal circumstances.

Acknowledgement

Our goal is to acknowledge receipt of your funding application within 7 calendar days of receiving your funding request.

Funding Decision

Our goal is to issue official written notification of the funding decision within 120 calendar days of the Program's receipt of your completed proposal.

Payment

Our goal is to process payments within 28 calendar days after the completion of the requirements outlined in the contribution agreement or the grant letter.

Your Co-operation Counts

The achievement of these service standards is a shared responsibility. To help us provide the best possible service, we require complete and accurate information. Your timely response to questions regarding your funding application helps prevent unnecessary delays.

We Welcome Your Feedback

We encourage all applicants and clients to share their views on our service. We welcome all comments and suggestions on what we have done well and how we might improve. You can reach us at pb-dgp@justice.gc.ca.

We look forward to hearing from you.

Report on Service Standard Results

From the period of April 1, 2020 to March 31, 2021
Service Standard Our GoalFootnote *** Results for 2020-2021
(Percentage of time that the service goal is met)
Acknowledgement To acknowledge receipt of a funding application within 7 calendar days of receiving the funding application 96%
Funding Decision To issue official written notification of the funding decision within 120 calendar days of receiving a complete funding application 85%
Processing PaymentsFootnote * To process payments within 28 calendar days after the completion of the requirements outlined in the contribution agreement or grant letter. 83%
Individual Program Results From the period of April 1, 2020 to March 31, 2021
Funding Program Name Acknowledgement Service Standard Results  Funding Decision Service Standard Results  Number of Funding Applications Processing Payments Service Standard Results Number of Payments Processed
Discretionary Programs:
Access to Justice in Both Official Languages Support Fund 91% 87% 53 74% 133
Canadian Family Justice Fund 90% 100% 10 71% 87
Indigenous Courtwork Program 100% 95% 21 64% 25
Indigenous Justice Program 92% 100% 36 98% 308
Intensive Rehabilitative Custody and Supervision Program 100% 100% 15 88% 24
Integrated Market Enforcement Teams Reserve Fund N/A N/A 0 N/A 0
Justice Partnership and Innovation Program 96% 47% 51 82% 96
Legal Aid Program - Workplace Sexual Harassment 100% 50% 2 87% 30
Victims Fund 95% 86% 111 83% 428
Victims Fund - Individual Victims of Crime 96% 98% 135 92% 98Footnote **
Youth Justice Fund 100% 85% 27 95% 73
Non-Discretionary ProgramsFootnote ****
Access to Justice Services in the Territories 85% 13
Contraventions Act 100% 5
Drug Treatment Court Funding Program 67% 12
Legal Aid Program 91% 44
Special Advocates Funding Program 67% 3
State-Funded Counsel Funding 91% 23
Youth Justice Services Funding Program 84% 32
Departmental Results 96% 85% 461 83% 1434