Service Standards
2021 – 2022

Archived information

Service Standards for the Department of Justice Funding Programs are updated every year. For more information, visit https://www.justice.gc.ca/eng/fund-fina/service.html.

Service Standards for the Department of Justice Funding Programs

A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances.

The Department of Justice has set three service standards for the timely and accurate delivery of Program-related services under normal circumstances.

Acknowledgement

Our goal is to acknowledge receipt of your funding application within 7 calendar days of receiving your funding request.

Funding Decision

Our goal is to issue official written notification of the funding decision within 120 calendar days of the Program's receipt of your completed proposal.

Payment

Our goal is to process payments within 28 calendar days after the completion of the requirements outlined in the contribution agreement or the grant letter.

Your Co-operation Counts

The achievement of these service standards is a shared responsibility. To help us provide the best possible service, we require complete and accurate information. Your timely response to questions regarding your funding application helps prevent unnecessary delays. Providing us with reporting requirements in a timely manner can help prevent delays in processing and issuing payments.

We Welcome Your Feedback

We encourage all applicants and clients to share their views on our service. We welcome all comments and suggestions on what we have done well and how we might improve. You can reach us at pb-dgp@justice.gc.ca.

We look forward to hearing from you.

Report on Service Standard Results

From the period of April 1, 2021 to March 31, 2022
Service Standard Our GoalFootnote *** Results for 2021-2022
(Percentage of time that the service goal is met)
Acknowledgement To acknowledge receipt of a funding application within 7 calendar days of receiving the funding application 99%
Funding Decision To issue official written notification of the funding decision within 120 calendar days of receiving a complete funding application 86%
Processing PaymentsFootnote * To process payments within 28 calendar days after the completion of the requirements outlined in the contribution agreement or grant letter. 91%
Individual Program Results From the period of April 1, 2021 to March 31, 2022
Funding Program Name Acknowledgement Service Standard Results  Funding Decision Service Standard Results  Number of Funding Applications Processing Payments Service Standard Results Number of Payments Processed
Discretionary Programs:
Access to Justice in Both Official Languages Support Fund 100% 91% 22 81% 125
Canadian Family Justice Fund 98% 83% 40 67% 75
Indigenous Courtwork Program 100% 82% 11 77% 39
Indigenous Justice Program 97% 93% 222 100% 340
Intensive Rehabilitative Custody and Supervision Program 100% 100% 11 95% 20
Integrated Market Enforcement Teams Reserve Fund N/A N/A 0 N/A 0
Justice Partnership and Innovation Program 99% 40% 110 98% 190
Legal Aid Program - Workplace Sexual Harassment and Impact of Race and Culture Assessments 100% 100% 5 88% 43
Victims Fund 100% 94% 298 87% 326
Victims Fund - Individual Victims of Crime 100% 97% 70 97% 66Footnote **
Youth Justice Fund 100% 100% 2 97% 66
Non-Discretionary ProgramsFootnote ****
Access to Justice Services in the Territories 85% 13
Contraventions Act 25% 4
Drug Treatment Court Funding Program 100% 10
Legal Aid Program 100% 33
Special Advocates Funding Program 100% 7
State-Funded Counsel Funding 100% 34
Youth Justice Services Funding Program 73% 30
Departmental Results 99% 86% 791 91% 1421