Ontario Regional Office
Regulatory Law Section
March 2010

Table of Contents

• Statement Of Assurance

• Executive Summary

• 1. Introduction
  • 1.1 Background
  • 1.2 Audit Objectives and Scope
• 2. Management Framework
  • 2.1 Governance and Strategic Direction
  • 2.2 Business Planning
  • 2.3 Organizing
  • 2.4 Controlling
  • 2.5 Leading and Communicating
• 3. Management of Human, Financial, and Materiel Resources
  • 3.1 Human Resources
  • 3.2 Financial Resources
  • 3.3 Materiel Resources
• 4. Information Systems
  • 4.1 Reliability of Information Systems
  • 4.2 Level of Support From the Information Management Branch
  • 4.3 Security of Electronic Information
• 5. Compliance With Key Legislation and Related Policies
• 6. Risk and Legal File Management and Forecasting Demand For Legal Services
  • 6.1 Legal Risk Management
  • 6.2 Management of Legal Files
  • 6.3 Forecasting Demand For Legal Services
• 7. Interfaces With Other Justice Canada Sectors
  • 7.1 Interfaces With Regional Offices, the Business And Regulatory Law Portfolio (BRLP), and the Law Practice Management Directorate (LPMD)
  • 7.2 Interfaces With DLSUs
  • 7.3 Formal Client Surveys

• APPENDIX A – Contextual Information

• APPENDIX B – Methodology