5. Observations – interfaces with other organizations
5.1 Appropriateness of Interfaces
The relationship between the Client Operations and Senior Management Services Division and other HR disciplines is effective.
There are limited interfaces between Client Operations and Senior Management Services Division and most other HR groups such as Compensation, Labour Relations, and Professional Development. During interviews, staff in these other disciplines indicated that situations requiring interfaces with Client Operations and Senior Management Services staff were resolved professionally and without problems.
One HR discipline that does have frequent interaction with Client Operations and Senior Management Services is the Classification group, which also reports to the same Director. This reporting relationship facilitates interface between the two functions as they both participate in monthly staff meetings and receive the same information. Interviews with Classification staff indicated that a close relationship has developed between the two functions. When there is a classification issue connected to a request for staffing action, staffing advisors and classification officers frequently hold combined meetings with the client so that they convey the same message and work in conjunction to better serve the client.
It is the view of the audit team that there is an effective working relationship between Client Operations and Senior Management Services and other departmental HR disciplines.
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