Report on the Audit of Cost Recovery Process Improvement (CRPI) Initiative - Phase 1 - March 2015

Table of Contents

• 1. Executive Summary
• 2. Background
• 3. Audit Objective
• 4. Audit Scope
• 5. Audit Approach
• 6. Findings, Recommendations and Management Action Plan
  • 6.1 Governance
    • 6.1.1 Finding 1 – Roles and Responsibilities
    • 6.1.2 Finding 2 – Reporting and Monitoring
    • 6.1.3 Finding 3 – Oversight
    • 6.1.4 Finding 4 – Client Satisfaction
• 7. Audit Opinion
• 8. Statement of Conformance
• Appendix A – Audit Criteria