Department of Justice Canada Client Feedback Survey
Survey Results – Cycle III (2016-2019)
Annex C – Composite Ratings by Service Dimension and Type
The table below provides the composite ratings for each of the four overall dimensions of client satisfaction by service type.
| Cycle III (2016-2019) Composite RatingFootnote * of table | |
|---|---|
| Accessibility/Responsiveness Service Dimension | 8.7 (±0.0) Strong |
| Legal Advisory Services | 7.9 (±0.1) Moderate |
| Litigation Services | 8.0 (±0.1) Positive |
| Legislative Drafting Services | 8.4 (±0.2) Strong |
| Regulatory Drafting Services | 7.8 (±0.2) Moderate |
| Overall Considerations | 9.0 (±0.0) Strong |
| Legal Risk Management Service Dimension | 8.5 (±0.0) Strong |
| Legal Advisory Services | 8.5 (±0.0) Strong |
| Litigation Services | 8.4 (±0.1) Strong |
| Legislative Drafting Services | 8.6 (±0.2) Strong |
| Regulatory Drafting Services | 8.4 (±0.1) Strong |
| Timeliness Service Dimension | 8.2 (±0.0) Positive |
| Legal Advisory Services | 8.2 (±0.0) Positive |
| Litigation Services | 8.3 (±0.1) Positive |
| Legislative Drafting Services | 8.4 (±0.2) Strong |
| Regulatory Drafting Services | 7.9 (±0.2) Moderate |
| Usefulness Service Dimension | 8.4 (±0.0) Strong |
| Legal Advisory Services | 8.4 (±0.0) Strong |
| Litigation Services | 8.3 (±0.1) Positive |
| Legislative Drafting Services | 8.4 (±0.2) Strong |
| Regulatory Drafting Services | 8.3 (±0.1) Positive |
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