Department of Justice Canada Client Feedback Survey
Survey Results – Cycle III (2016-2019)

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Annex F – Client Feedback: Legislative Drafting Services

Legislative Drafting Services is defined in the survey as support with legislative drafting initiatives, such as the drafting of government bills. Most legislative drafting service users reported being actively involved in only one legislative drafting project within the 12 months prior to being surveyed; 36% reported being involved in two or more legislative drafting projects. On average, 51% of legislative drafting projects lasted zero to four months; 26% lasted four to eight months and 23% lasted greater than eight months. For the majority of drafting projects, service users reported that policy development had been completed to a great extent (61%) prior to requesting legislative drafting services (28% reported a moderate extent, 8% reported a lesser extent and 3% reported not at all).

The table below presents an overview of the Cycle III client feedback provided by the 347 service users who identified that they had received legislative drafting services in the 12 months preceding the administration of the Survey. The majority of ratings surveyed under this service type were found to have improved between Cycle II and III. In addition, all elements exceeded the departmental target of 8.0.

Cycle III
(2016-2019)		 Cycle II
(2009-2012)		 Cycle I
(2006-2009)
Rating Rating Rating
Overall quality of Legislative Drafting Services 8.6 (±0.1)
Strong		 8.5 (±0.1)
Strong		 8.2 (±0.1)
Positive
Accessibility/Responsiveness Regularly provided ongoing feedback informing you of the status of your request(s) for servicesFootnote † of table 8.3 (±0.2)
Positive		 7.6 (±0.2)
Moderate		 7.7 (±0.1)
Moderate
Addressed your expectations for being kept informed of the status of your request(s) for services 8.4 (±0.2)
Strong		 n/a n/a
Official Languages: Please rate your overall level of satisfaction with the accessibility of legal services in the official language of your choice 9.2 (±0.1)
Strong		 9.2 (±0.1)
Strong		 9.4 (±0.1)
Strong
Courteousness/Respectfulness: Please rate your overall level of satisfaction with the courteousness/ respectfulness of legal service providers 9.0 (±0.1)
Strong		 8.8 (±0.1)
Strong		 9.1 (±0.1)
Strong
Service Provider: Please rate your level of satisfaction with the ease with which the correct service provider to meet your needs was identified 8.7 (±0.2)
Strong		 8.4 (±0.1)
Strong		 n/a
Satisfaction with access mode: Email 8.5 (±0.2)
Strong		 8.5 (±0.1)
Strong		 n/a
Satisfaction with access mode: Telephone 8.4 (±0.2)
Strong		 8.5 (±0.1)
Strong		 n/a
Satisfaction with access mode: In person 8.7 (±0.2)
Strong		 8.6 (±0.1)
Strong		 n/a
Legal Risk Advised you of issues/developments which may impact your department/agencyFootnote † of table 8.5 (±0.2)
Strong		 8.2 (±0.1)
Positive		 8.3 (±0.1)
Positive
Worked with you to identify legal risksFootnote † of table 8.5 (±0.2)
Strong		 8.1 (±0.1)
Positive		 8.2 (±0.1)
Positive
Incorporated your instructions in the review and development of legal options to mitigate identified legal risksFootnote † of table 8.6 (±0.2)
Strong		 8.0 (±0.2)
Positive		 n/a
Timeliness Responded in a timely manner to requests for legal services 8.4 (±0.2)
Strong		 8.2 (±0.2)
Positive		 7.8 (±0.1)
Moderate
Negotiated mutually acceptable deadlines 8.2 (±0.2)
Positive		 8.0 (±0.2)
Positive		 7.8 (±0.1)
Moderate
Met mutually acceptable deadlinesFootnote † of table 8.5 (±0.2)
Strong		 8.1 (±0.2)
Positive		 7.9 (±0.1)
Moderate
Usefulness Fully understood the nature of the problem/issue(s) for which you received assistance 8.5 (±0.2)
Strong		 8.3 (±0.1)
Positive		 8.3 (±0.1)
Positive
Proposed appropriate solutions for legal and drafting issues raised 8.4 (±0.2)
Strong		 8.2 (±0.2)
Positive		 8.1 (±0.1)
Positive
Developed legislative drafting options appropriate to your policy and program objectives 8.4 (±0.2)
Strong		 8.3 (±0.2)
Positive		 8.2 (±0.1)
Positive
Provided consistent legal advice 8.5 (±0.2)
Strong		 8.3 (±0.2)
Positive		 8.0 (±0.1)
Positive