Department of Justice Canada Client Feedback Survey
Survey Results – Cycle III (2016-2019)

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Annex I – Response Rates by Department/Agency

The overall response rate was 33%. The user response rate was 10% of the total population. Across the Portfolio, client organization response rates ranged from 17% to 63%. As indicated in brackets, there were two organizations that elected to only have their EX population surveyed and there was one organization that elected to have their EX minus 1 and above population surveyed.

Portfolio/Department/Agency Population RespondentsFootnote * of table Users of ServicesFootnote ** of table
Aboriginal Affairs Portfolio 1,450 481 247
Indian and Northern Affairs Canada 1,450 481 247
Business and Regulatory Law Portfolio 26,295 7,406 2,711
Agriculture and Agri-Food Canada 1,479 450 101
Atlantic Canada Opportunities Agency 301 96 48
Canada Economic Development for Quebec Regions 157 59 48
Canadian Environmental Assessment Agency 124 34 22
Canadian Food Inspection Agency 1,297 409 176
Canadian Heritage 438 124 72
Canadian Space Agency 358 117 48
Competition Bureau 242 77 55
Employment and Social Development Canada (EX only surveyed) 515 202 102
Environment and Climate Change Canada 2,683 450 149
Fisheries and Oceans Canada 2,655 698 198
Global Affairs Canada 1,964 396 186
Health Canada 3,082 1,101 408
Infrastructure Canada 167 61 33
Innovation, Science and Economic Development Canada 1,727 572 188
Library and Archives Canada 147 56 26
National Research Council Canada 145 33 5
Natural Resources Canada 1,802 556 159
Parks Canada 540 166 55
Public Health Agency of Canada 896 188 54
Public Services & Procurement Canada 3,205 1,120 414
Shared Services Canada 59 16 8
Transport Canada 2,252 403 140
Veterans Affairs Canada (EX only surveyed) 60 22 16
Central Agencies Portfolio 2,218 891 422
Finance Canada 357 127 74
Financial Consumer Agency of Canada 48 18 12
Financial Transactions and Reports Analysis Centre of Canada 95 53 32
Office of the Superintendent of Financial Institutions (EX minus 1 and above surveyed) 546 208 53
Public Service Commission 209 94 43
Treasury Board Secretariat 963 391 208
Public Safety, Defence and Immigration Portfolio 14,961 4,501 1,052
Canada Border Services Agency 1,143 397 147
Communications Security Establishment Canada 253 58 19
Canadian Security Intelligence Service 713 170 53
Correctional Service of Canada 1,884 622 176
Department of National Defence and the Canadian Forces 7,121 1,988 242
Immigration, Refugees and Citizenship Canada 1,294 347 142
Parole Board of Canada 40 25 16
Public Safety Canada 287 89 52
Royal Canadian Mounted Police 2,226 805 205
Tax Law Services Portfolio 8,306 4,450 1,113
Canada Revenue Agency 8,306 4,450 1,113
Total 53,230 17,729 (33%) 5,545 (10%)