Department of Justice Canada Client Feedback Survey
Survey Results – Cycle III (2016-2019)
Annex L – Service Standards for The Provision of Legal Services in Government
The Department of Justice Canada is committed to delivering high-quality legal advisory, litigation, and legislative and regulatory drafting services in accordance with the following set of common Service Standards focusing on timeliness, responsiveness, and usefulness.
Timeliness of Services
- We respond in a timely manner to requests for legal services.
- We negotiate and meet mutually acceptable deadlines.
Responsiveness of Services
- We provide legal services in either official language in accordance with applicable policies on language of work.
- We treat you with courtesy and respect at all times.
- We provide regular and informative progress reports or ongoing feedback in respect of your request for service.
Usefulness of Services
- We provide clear and practical guidance on resolving legal issues.
- In the provision of legislative services, we develop legislative and regulatory drafting options appropriate to your policy and program objectives, and propose appropriate solutions for legal and drafting issues raised.
- In the provision of legal advisory and litigation services, we involve you in the development of legal strategy and positions.
- We identify means to prevent and resolve legal disputes at the earliest opportunity.
- We identify opportunities to implement policies and programs by administrative rather than legislative or regulatory means.
- Date modified: