Annex B – Comparison of Current and Past Survey Results
Aggregate results, across all satisfaction elements assessed as part Cycle IV of the CFS, exceeded the departmental target of 8.0. For Legal Advisory Services, most ratings were “strong”, with 12 (out of 15) elements having improved by a statistically significant difference since the previous CFS. For Litigation Services, most ratings were “strong” and nearly all ratings have improved since the previous CFS, with 12 (out of 15) elements having improved by a statistically significant difference. For Legislative Drafting Services, all ratings were “strong” and the majority have improved (one by a statistically significant difference) since the previous cycle. For Regulatory Drafting Services most ratings were “strong” and all ratings have improved since the previous CFS by a statistically significant difference. For elements that fall within the category of Overall Considerations, results have continued to remain “strong”, with five of the six ratings having improved by a statistically significant difference.
| Cycle IV (2020-22) |
Cycle III (2016-19) |
Cycle II (2009-12) |
Cycle I (2006-09) |
||
|---|---|---|---|---|---|
| Legal Advisory Services | |||||
| Overall quality of Legal Advisory Services | 8.6 (±0.0) (Strong) |
8.5 (±0.0) (Strong) |
8.4 (±0.0) (Strong) |
8.2 (±0.0) (Positive) |
|
| Accessibility / Responsiveness | Regularly provided ongoing feedback informing you of the status of your request(s) for services | 8.1 (±0.1) (Positive) |
7.8 (±0.1) (Moderate) |
7.2 (±0.1) (Opportunities for Improvement) |
7.5 (±0.1) (Moderate) |
| Legal Risk | Advised you of issues/developments which may impact your department/agency | 8.7 (±0.0) (Strong) |
8.5 (±0.0) (Strong) |
8.2 (±0.0) (Positive) |
8.4 (±0.1) (Strong) |
| Worked with you to identify legal risks | 8.8 (±0.0) (Strong) |
8.6 (±0.0) (Strong) |
8.3 (±0.0) (Positive) |
8.3 (±0.1) (Positive) |
|
| Reflected your policy intent in the review and development of legal options to mitigate identified legal risksFootnote † of Table | 8.7 (±0.1) (Strong) |
8.4 (±0.0) (Strong) |
7.9 (±0.1) (Moderate) |
n/a | |
| Timeliness | Responded in a timely manner to requests for legal services | 8.2 (±0.1) (Positive) |
8.1 (±0.1) (Positive) |
7.7 (±0.0) (Moderate) |
7.8 (±0.1) (Moderate) |
| Negotiated mutually acceptable deadlines | 8.5 (±0.1) (Strong) |
8.0 (±0.1) (Positive) |
7.7 (±0.1) (Moderate) |
7.9 (±0.1) (Moderate) |
|
| Met mutually acceptable deadlines | 8.6 (±0.1) (Strong) |
8.3 (±0.1) (Positive) |
7.9 (±0.1) (Moderate) |
8.0 (±0.1) (Positive) |
|
| Usefulness | Fully understood the nature of the problem/issue for which you received assistance | 8.8 (±0.0) (Strong) |
8.6 (±0.0) (Strong) |
8.3 (±0.0) (Positive) |
8.5 (±0.0) (Strong) |
| Involved you in the development of legal strategy and positions | 8.6 (±0.1) (Strong) |
8.3 (±0.1) (Positive) |
7.7 (±0.1) (Moderate) |
7.8 (±0.1) (Moderate) |
|
| Identified means to prevent or resolve legal disputes at the earliest opportunity | 8.7 (±0.1) (Strong) |
8.2 (±0.1) (Positive) |
7.9 (±0.1) (Moderate) |
8.1 (±0.1) (Positive) |
|
| Provided clear and practical guidance on resolving the legal issue(s)Footnote † of Table | 8.5 (±0.1) (Strong) |
8.3 (±0.0) (Positive) |
8.1 (±0.0) (Positive) |
8.1 (±0.1) (Positive) |
|
| Provided consistent legal adviceFootnote † of Table | 8.7 (±0.0) (Strong) |
8.5 (±0.0) (Strong) |
8.2 (±0.0) (Positive) |
n/a | |
| Identified opportunities to implement policies or programs by administrative rather than legislative or regulatory meansFootnote † of Table | 8.9 (±0.1) (Strong) |
8.0 (±0.1) (Positive) |
n/a | n/a | |
| Provided effective support for treaty negotiation | 9.6 (±0.3) (Strong) |
n/a | n/a | n/a | |
| Litigation Services | |||||
| Overall quality of Litigation Services | 8.5 (±0.1) (Strong) |
8.4 (±0.1) (Strong) |
8.3 (±0.1) (Positive) |
8.4 (±0.1) (Strong) |
|
| Accessibility / Responsiveness | Regularly provided ongoing feedback informing you of the status of your request(s) for services | 8.1 (±0.1) (Positive) |
8.0 (±0.1) (Positive) |
7.7 (±0.1) (Moderate) |
7.7 (±0.2) (Moderate) |
| Legal Risk | Advised you of issues/developments which may impact your department/agency | 8.6 (±0.1) (Strong) |
8.4 (±0.1) (Strong) |
8.2 (±0.1) (Positive) |
8.4 (±0.1) (Strong) |
| Worked with you to identify legal risks | 8.6 (±0.1) (Strong) |
8.4 (±0.1) (Strong) |
8.1 (±0.1) (Positive) |
8.2 (±0.1) (Positive) |
|
| Reflected your policy intent in the review and development of legal options to mitigate identified legal risksFootnote † of Table | 8.7 (±0.1) (Strong) |
8.4 (±0.1) (Strong) |
7.9 (±0.1) (Moderate) |
n/a | |
| Timeliness | Responded in a timely manner to requests for legal services | 8.3 (±0.1) (Positive) |
8.3 (±0.1) (Positive) |
8.1 (±0.1) (Positive) |
8.4 (±0.1) (Strong) |
| Negotiated mutually acceptable deadlines | 8.5 (±0.1) (Strong) |
8.2 (±0.1) (Positive) |
7.8 (±0.1) (Moderate) |
8.3 (±0.1) (Positive) |
|
| Met mutually acceptable deadlines | 8.7 (±0.1) (Strong) |
8.4 (±0.1) (Strong) |
8.0 (±0.1) (Positive) |
8.3 (±0.1) (Positive) |
|
| Usefulness | Fully prepared you to give testimony in a proceeding | 8.7 (±0.2) (Strong) |
8.7 (±0.2) (Strong) |
n/a | n/a |
| Fully understood the nature of the problem/issue for which you received assistance | 8.7 (±0.1) (Strong) |
8.5 (±0.1) (Strong) |
8.3 (±0.1) (Positive) |
8.5 (±0.1) (Strong) |
|
| Involved you in the development of legal strategy and positions | 8.5 (±0.1) (Strong) |
8.2 (±0.1) (Positive) |
7.9 (±0.1) (Moderate) |
8.0 (±0.1) (Positive) |
|
| Identified means to prevent or resolve legal disputes at the earliest opportunity | 8.5 (±0.1) (Strong) |
8.1 (±0.1) (Positive) |
7.9 (±0.1) (Moderate) |
8.4 (±0.1) (Strong) |
|
| Provided clear and practical guidance on resolving the legal issue(s) | 8.4 (±0.1) (Strong) |
8.3 (±0.1) (Positive) |
8.1 (±0.1) (Positive) |
8.3 (±0.1) (Positive) |
|
| Provided consistent legal advice | 8.7 (±0.1) (Strong) |
8.5 (±0.1) (Strong) |
8.3 (±0.1) (Positive) |
n/a | |
| Identified opportunities to implement policies or programs by administrative rather than legislative or regulatory means | 8.8 (±0.1) (Strong) |
7.8 (±0.1) (Moderate) |
n/a | n/a | |
| Legislative Drafting Services | |||||
| Overall quality of Legislative Drafting Services | 8.6 (±0.2) (Strong) |
8.6 (±0.1) (Strong) |
8.5 (±0.1) (Strong) |
8.2 (±0.1) (Positive) |
|
| Accessibility / Responsiveness | Regularly provided ongoing feedback informing you of the status of your request(s) for services | 8.4 (±0.2) (Strong) |
8.3 (±0.2) (Positive) |
7.6 (±0.2) (Moderate) |
7.7 (±0.1) (Moderate) |
| Legal Risk | Advised you of issues/developments which may impact your department/agency | 8.6 (±0.2) (Strong) |
8.5 (±0.2) (Strong) |
8.2 (±0.1) (Positive) |
8.3 (±0.1) (Positive) |
| Worked with you to identify legal risks | 8.7 (±0.2) (Strong) |
8.5 (±0.2) (Strong) |
8.1 (±0.1) (Positive) |
8.2 (±0.1) (Positive) |
|
| Reflected your policy intent in the review and development of legal options to mitigate identified legal risks | 8.7 (±0.2) (Strong) |
8.6 (±0.2) (Strong) |
8.0 (±0.2) (Positive) |
n/a | |
| Timeliness | Responded in a timely manner to requests for legal services | 8.5 (±0.2) (Strong) |
8.4 (±0.2) (Strong) |
8.2 (±0.2) (Positive) |
7.8 (±0.1) (Moderate) |
| Negotiated mutually acceptable deadlines | 8.5 (±0.3) (Strong) |
8.2 (±0.2) (Positive) |
8.0 (±0.2) (Positive) |
7.8 (±0.1) (Moderate) |
|
| Met mutually acceptable deadlines | 8.8 (±0.2) (Strong) |
8.5 (±0.2) (Strong) |
8.1 (±0.2) (Positive) |
7.9 (±0.1) (Moderate) |
|
| Usefulness | Fully understood the nature of the problem/issue(s) for which you received assistance | 8.7 (±0.2) (Strong) |
8.5 (±0.2) (Strong) |
8.3 (±0.1) (Positive) |
8.3 (±0.1) (Positive) |
| Proposed appropriate solutions for legal and drafting issues raised | 8.6 (±0.2) (Strong) |
8.4 (±0.2) (Strong) |
8.2 (±0.2) (Positive) |
8.1 (±0.1) (Positive) |
|
| Developed legislative drafting options appropriate to your policy and program objectives | 8.7 (±0.2) (Strong) |
8.4 (±0.2) (Strong) |
8.3 (±0.2) (Positive) |
8.2 (±0.1) (Positive) |
|
| Provided consistent legal advice | 8.5 (±0.3) (Strong) |
8.5 (±0.2) (Strong) |
8.3 (±0.2) (Positive) |
8.0 (±0.1) (Positive) |
|
| Regulatory Drafting Services | |||||
| Overall quality of Regulatory Drafting ServicesFootnote † of Table | 8.6 (±0.1) (Strong) |
8.4 (±0.1) (Strong) |
8.5 (±0.1) (Strong) |
7.8 (±0.3) (Moderate) |
|
| Accessibility / Responsiveness | Regularly provided ongoing feedback informing you of the status of your request(s) for services | 8.3 (±0.2) (Positive) |
7.7 (±0.2) (Moderate) |
7.7 (±0.2) (Moderate) |
7.1 (±0.4) (Opportunities for Improvement) |
| Legal Risk | Advised you of issues/developments which may impact your department/agency | 8.7 (±0.1) (Strong) |
8.4 (±0.1) (Strong) |
8.3 (±0.1) (Positive) |
8.0 (±0.3) (Positive) |
| Worked with you to identify legal risks | 8.7 (±0.1) (Strong) |
8.3 (±0.1) (Positive) |
8.2 (±0.1) (Positive) |
7.9 (±0.3) (Moderate) |
|
| Reflected your policy intent in the review and development of legal options to mitigate identified legal risksFootnote † of Table | 8.7 (±0.1) (Strong) |
8.4 (±0.1) (Strong) |
8.0 (±0.2) (Positive) |
n/a | |
| Timeliness | Responded in a timely manner to requests for legal services | 8.3 (±0.2) (Positive) |
7.8 (±0.2) (Moderate) |
8.0 (±0.1) (Positive) |
7.5 (±0.3) (Moderate) |
| Negotiated mutually acceptable deadlines | 8.5 (±0.2) (Strong) |
7.7 (±0.2) (Moderate) |
7.8 (±0.1) (Moderate) |
7.4 (±0.4) (Moderate) |
|
| Met mutually acceptable deadlines | 8.6 (±0.2) (Strong) |
8.0 (±0.2) (Positive) |
8.0 (±0.2) (Positive) |
7.5 (±0.3) (Moderate) |
|
| Usefulness | Fully understood the nature of the problem/issue(s) for which you received assistance | 8.7 (±0.1) (Strong) |
8.4 (±0.1) (Strong) |
8.3 (±0.1) (Positive) |
7.9 (±0.3) (Moderate) |
| Proposed appropriate solutions for legal and drafting issues raised | 8.7 (±0.1) (Strong) |
8.2 (±0.1) (Positive) |
8.3 (±0.1) (Positive) |
7.7 (±0.3) (Moderate) |
|
| Developed regulatory drafting options appropriate to your policy and program objectives | 8.7 (±0.1) (Strong) |
8.2 (±0.2) (Positive) |
8.3 (±0.1) (Positive) |
7.8 (±0.3) (Moderate) |
|
| Provided consistent legal advice | 8.7 (±0.1) (Strong) |
8.3 (±0.1) (Positive) |
8.3 (±0.1) (Positive) |
7.6 (±0.3) (Moderate) |
|
| Overall ConsiderationsFootnote 21 | |||||
| Official Languages: Please rate your overall level of satisfaction with the accessibility of legal services in the official language of your choice | 9.5 (±0.0) (Strong) |
9.4 (±0.0) (Strong) |
9.3 (±0.0) (Strong) |
9.4 (±0.0) (Strong) |
|
| Courteousness/Respectfulness: Please rate your overall level of satisfaction with the courteousness/respectfulness of legal service providers | 9.5 (±0.0) (Strong) |
9.3 (±0.0) (Strong) |
9.1 (±0.0) (Strong) |
9.2 (±0.0) (Strong) |
|
| Service Provider: Please rate your level of satisfaction with the ease with which the correct service provider to meet your needs was identified | 9.0 (±0.0) (Strong) |
8.9 (±0.0) (Strong) |
8.6 (±0.0) (Strong) |
n/a | |
| Satisfaction with access mode: Email | 9.0 (±0.0) (Strong) |
8.9 (±0.0) (Strong) |
8.7 (±0.0) (Strong) |
n/a | |
| Satisfaction with access mode: Telephone | 9.0 (±0.0) (Strong) |
8.9 (±0.0) (Strong) |
8.7 (±0.0) (Strong) |
n/a | |
| Satisfaction with access mode: In person | 8.9 (±0.1) (Strong) |
8.9 (±0.1) (Strong) |
8.7 (±0.0) (Strong) |
n/a | |
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