Annex C – Composite Ratings by Service Dimension and Service Type
The table below provides the composite ratings for each of the four overall dimensions of client satisfaction by service type.
Composite Ratings by Client Satisfaction Dimension and Service Type
| Cycle IV (2020-22) |
Cycle III (2016-19) |
|
|---|---|---|
| Accessibility/Responsiveness Service Dimension | 9.0 (±0.0) (Strong) |
8.7 (±0.0) (Strong) |
| Legal Advisory Services | 8.1 (±0.1) (Positive) |
7.9 (±0.1) (Moderate) |
| Litigation Services | 8.1 (±0.1) (Positive) |
8.0 (±0.1) (Positive) |
| Legislative Drafting Services | 8.4 (±0.2) (Strong) |
8.4 (±0.2) (Strong) |
| Regulatory Drafting Services | 8.3 (±0.2) (Positive) |
7.8 (±0.2) (Moderate) |
| Overall Considerations | 9.2 (±0.0) (Strong) |
9.0 (±0.0) (Strong) |
| Legal Risk Management Service Dimension | 8.7 (±0.0) (Strong) |
8.5 (±0.0) (Strong) |
| Legal Advisory Services | 8.7 (±0.0) (Strong) |
8.5 (±0.0) (Strong) |
| Litigation Services | 8.6 (±0.1) (Strong) |
8.4 (±0.1) (Strong) |
| Legislative Drafting Services | 8.7 (±0.2) (Strong) |
8.6 (±0.2) (Strong) |
| Regulatory Drafting Services | 8.7 (±0.1) (Strong) |
8.4 (±0.1) (Strong) |
| Timeliness Service Dimension | 8.5 (±0.0) (Strong) |
8.2 (±0.0) (Positive) |
| Legal Advisory Services | 8.4 (±0.1) (Strong) |
8.2 (±0.0) (Positive) |
| Litigation Services | 8.5 (±0.1) (Strong) |
8.3 (±0.1) (Positive) |
| Legislative Drafting Services | 8.7 (±0.2) (Strong) |
8.4 (±0.2) (Strong) |
| Regulatory Drafting Services | 8.4 (±0.1) (Strong) |
7.9 (±0.2) (Moderate) |
| Usefulness Service Dimension | 8.7 (±0.0) (Strong) |
8.4 (±0.0) (Strong) |
| Legal Advisory Services | 8.7 (±0.0) (Strong) |
8.4 (±0.0) (Strong) |
| Litigation Services | 8.6 (±0.1) (Strong) |
8.3 (±0.1) (Positive) |
| Legislative Drafting Services | 8.7 (±0.2) (Strong) |
8.4 (±0.2) (Strong) |
| Regulatory Drafting Services | 8.7 (±0.1) (Strong) |
8.3 (±0.1) (Positive) |
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