Annex E – Response Rates and Service Users by Department/Agency

As indicated below, 37,046 potential service users received invitations to participate in the survey from across 43 departments. Of this population, the overall response rate was 33.2% and the service user rate was 12.4%. Of note, there was one organization (Employment and Social Development Canada) that elected to only have their EX population surveyed.

Response Rates and Service Users by Department/Agency
Service Users
Portfolio/Department/Agency Population RespondentsFootnote * of Table Total Service UsersFootnote ** of Table Legal Advisory Litigation Legislative Drafting Regulatory Drafting
Indigenous Rights and Relations Portfolio 1,425 445 229 219 84 4 20
Crown-Indigenous Relations and Northern Affairs Canada 484 170 108 105 28 3 9
Indigenous Services Canada 941 275 121 114 56 1 11
Business and Regulatory Law Portfolio 20,373 6,544 2,453 2,274 633 101 317
Agriculture and Agri-Food Canada 564 184 64 61 10 4 5
Atlantic Canada Opportunities Agency 318 95 36 35 6 0 1
Canada Economic Development for Quebec Regions 168 57 50 50 7 0 4
Canadian Food Inspection Agency 793 275 154 142 40 6 16
Canadian Heritage 224 87 46 45 10 4 3
Canadian Space Agency 349 101 51 49 3 1 6
Competition Bureau 141 34 26 22 16 0 2
Employment and Social Development Canada (EX only) 681 106 61 53 27 5 6
Environment and Climate Change Canada 1,706 555 199 184 42 9 53
Fisheries and Oceans Canada 1,984 551 207 191 54 2 21
Global Affairs Canada 1,632 349 181 173 32 5 23
Health Canada 1,229 504 227 205 68 7 41
Impact Assessment Agency of Canada 140 72 55 53 9 1 7
Infrastructure Canada 233 69 46 44 9 1 4
Innovation, Science and Economic Development Canada 1,364 416 157 148 37 16 27
Library and Archives Canada 68 24 13 11 5 1 0
Natural Resources Canada 1,089 314 104 97 17 8 13
Parks Canada 597 236 125 118 35 9 11
Public Health Agency of Canada 452 157 55 52 14 0 4
Public Services and Procurement Canada 2,569 851 275 254 89 3 17
Shared Services Canada 1,813 712 74 68 17 0 3
Statistics Canada 659 240 25 23 10 1 1
Transport Canada 1,114 404 180 163 55 18 45
Veterans Affairs Canada 486 151 42 33 21 0 4
Central Agencies Portfolio 1,622 644 344 329 53 43 48
Finance Canada 274 112 80 75 10 26 23
Financial Consumer Agency of Canada 28 20 15 14 1 0 3
Financial Transactions and Reports Analysis Centre of Canada 58 38 38 37 8 3 4
Office of the Superintendent of Financial Institutions 669 283 80 79 6 2 7
Public Service Commission 72 35 27 24 13 1 2
Treasury Board Secretariat 521 156 104 100 15 11 9
Privy Council Office 208 73 43 42 4 7 7
Public Safety, Defence and Immigration Portfolio 9,315 2,637 847 724 357 35 94
Canada Border Services Agency 1,007 240 84 72 36 8 14
Communications Security Establishment Canada 294 24 24 23 6 1 1
Canadian Security Intelligence Service 375 47 46 39 14 1 4
Correctional Service of Canada 1,550 601 191 143 119 3 13
Department of National Defence and the Canadian Forces 3,837 1,138 221 198 52 4 30
Immigration, Refugees and Citizenship Canada 714 190 94 73 41 6 13
Parole Board of Canada 55 24 17 15 10 0 2
Public Safety Canada 223 49 30 30 8 4 6
Royal Canadian Mounted Police 1,260 324 140 131 71 8 11
Tax Law Services Portfolio (Canada Revenue Agency) 4,103 1,958 682 484 379 9 15
Total 37,046 12,301 4,598 4,072 1,510 199 501