Informal Conflict Management System Evaluation
Figure 14: ICMS Logic Model
Activities
- Activity 1: Culture: Awareness, Building Sessions, Training, Communications
- Activity 2: Commitment: Networking, Partnering, Planning, Process
- Activity 3: Services: Service Delivery, Reporting, Tracking, Evaluation
Outputs
- Output 1 for Activity 1: Decks, communications products, website materials, training materials.
- Output 2 for Activity 2: Monitoring, Process documents, Plans, Regional commitment charts
- Output 3 for Activity 3: Guidance advice, Mediation, Tracking system, Reports
Immediate Outcomes (Year 1)
- Enhance awareness of alternate ways to manage conflict
- Recognition of stakeholders' roles and visible dedication to sustain ICMS progress
- Enhanced knowledge of where to obtain conflict management services
Intermediate Outcomes (year 3)
- Enhanced application of alternate ways to manage conflict
- Enhanced accessibility and use of conflict management service
Ultimate Outcome (year 5)
Conflict Competent organization: Enhanced resolution of conflict from a shift in workplace culture toward collaboration open to resolving conflict.
Justice Canada Strategic Outcome
Strategic links:
- PAA, C1: Managing the department and providing common services
- MAF, People management: (10.1.9) ICMS is in place. The organization consulted unions and staff we informed
- Justice Canada 3 year HR plan: (6.14). All key players in the management of informal and formal conflict have the appropriate knowledge and tolls to resolve conflict in its earliest stage and at the lowest level possible.
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