Informal Conflict Management System Evaluation
TABLE OF CONTENTS
- EXECUTIVE SUMMARY
- 1. INTRODUCTION
- 2. OVERVIEW OF THE INFORMAL CONFLICT MANAGEMENT SYSTEM
- 3. MAJOR FINDINGS
- 3.1. Relevance
- 3.2. Awareness of Informal Conflict Management System Services
- 3.3. Sources of Assistance in Dealing with Conflict
- 3.4. Use of and Satisfaction with Informal Conflict Management System Activities
- 3.5. Impacts of Informal Conflict Management System Activities
- 3.6. Relationship with Partners
- 3.7. Efficiency and Economy
- 3.8. Opportunities for Improvement
- 4. CONCLUSIONS
- 5. RECOMMENDATIONS AND MANAGEMENT RESPONSE
- Appendix A : Questionnaires and Interview Guides
- Appendix B : Program Logic Model
- Appendix C : Cross-Tabulation of Results by Characteristics of the Respondents
- Appendix D : Profile of the Employees Assessing Services
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