Informal Conflict Management System Evaluation

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TABLE OF CONTENTS

• EXECUTIVE SUMMARY
• 1. INTRODUCTION
  • 1.1. Purpose of the Evaluation
  • 1.2. Evaluation Methodology
  • 1.3. Challenges and Limitations
  • 1.4. Structure of the Report
• 2.  OVERVIEW OF THE INFORMAL CONFLICT MANAGEMENT SYSTEM
  • 2.1. History
  • 2.2. Mission and Activities
  • 2.3. Program Activities
  • 2.4. Key Principles
  • 2.5. Intended Beneficiaries
  • 2.6. Program Delivery Structure
  • 2.7. Program Budget and Resources
• 3.  MAJOR FINDINGS
  • 3.1. Relevance
  • 3.2. Awareness of Informal Conflict Management System Services
  • 3.3. Sources of Assistance in Dealing with Conflict
  • 3.4. Use of and Satisfaction with Informal Conflict Management System Activities
  • 3.5. Impacts of Informal Conflict Management System Activities
  • 3.6. Relationship with Partners
  • 3.7. Efficiency and Economy
  • 3.8. Opportunities for Improvement
• 4.  CONCLUSIONS
• 5.  RECOMMENDATIONS AND MANAGEMENT RESPONSE
• Appendix A : Questionnaires and Interview Guides
• Appendix B : Program Logic Model
• Appendix C : Cross-Tabulation of Results by Characteristics of the Respondents
• Appendix D : Profile of the Employees Assessing Services

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