Informal Conflict Management System Evaluation

APPENDIX C: Cross-Tabulation of Results by Characteristics of the Respondents

Cross-Tabulation of Results by Characteristics of the Respondents
  Area of Work Management Gender Designated Groups Assistance from ICMS
HQ Region DLSU Yes No Male Female Visible Minorities Person with Disabilities Aboriginal Peoples Others Yes
Total interviewees 203 58 15 51 215 79 195 22 14 29 211 37

% of Total Respondents who Encountered Conflict and Attempted to Deal with Conflict
  Area of Work Management Gender Designated Groups Assistance from ICMS
HQ Region DLSU Yes No Male Female Visible Minorities Person with Disabilities Aboriginal Peoples Others Yes
Encountered conflict in workplace 58% 81% 87% 82% 60% 58% 67% 59% 71% 76% 63% 100%
Attempted to deal with conflict 54% 71% 87% 82% 54% 51% 63% 50% 64% 69% 59% 100%

% of Total Respondents Obtaining Assistance in Dealing with Conflict from Various Sources
  Area of Work Management Gender Designated Groups Assistance from ICMS
HQ Region DLSU Yes No Male Female Visible Minorities Person with Disabilities Aboriginal Peoples Others Yes
Friends 27% 33% 33% 37% 26% 22% 31% 32% 21% 34% 28% 51%
Manager 24% 22% 20% 39% 20% 20% 25% 9% 29% 45% 21% 35%
HR Labour Relations 12% 12% 7% 37% 6% 10% 12% 5% 21% 17% 11% 35%
Union 6% 9% 27% 2% 9% 8% 8% 14% 14% 17% 6% 27%
Employee Assistance Program 8% 5% 13% 8% 8% 3% 10% 9% - 14% 7% 24%

% of Total Respondents Aware of and Using Conflict Management Services

Familiarity with the ICMS (on a scale of 1 to 5, where 1 is not at all familiar, 3 is somewhat familiar and 5 is very familiar, how familiar are you with the ICMS?)
  Area of Work Management Gender Designated Groups Assistance from ICMS
HQ Region DLSU Yes No Male Female Visible Minorities Person with Disabilities Aboriginal Peoples Others Yes
Average rating regarding awareness
(where 1 is not at all and 5 is very aware)		 2.4 2.4 2.5 3.1 2.2 2.4 2.4 2.4 2.8 2.3 2.4 3.8
% of total respondents at all familiar with the ICMS (rating of 2 or more) 60% 62% 53% 84% 55% 67% 57% 64% 71% 52% 60% 100%

Use of and Satisfaction with ICMS Conflict Management Services
  Area of Work Management Gender Designated Groups Assistance from ICMS
HQ Region DLSU Yes No Male Female Visible Minorities Person with Disabilities Aboriginal Peoples Others Yes
% Using ICMS 14% 14% - 35% 8% 9% 15% 14% 21% 17% 12% 100%
Satisfaction with the ICMS services received (where 1 is not at all satisfied, 3 is somewhat, and 5 is very satisfied) 3.1 2.2 - 3.7 2.5 2.7 3.0 2.3 3.0 2.5 3.1 3.0

Participation in ICMS Awareness and Training Sessions (of total respondents)
  Area of Work Management Gender Designated Groups Assistance from ICMS
HQ Region DLSU Yes No Male Female Visible Minorities Person with Disabilities Aboriginal Peoples Others Yes
Participated in awareness sessions 12% 16% 13% 31% 9% 13% 13% - 21% 7% 15% 38%
Participated in training sessions 5% 9% 13% 12% 5% 5% 7% 5% 7% 7% 6% 22%
Satisfaction with ICMS training and awareness (where 1 is not at all and 5 is very satisfied) 3.6 3.3 2.0 3.3 3.5 3.1 3.5 4.0 4.0 2.7 3.4 3.6

On a scale of 1 to 5 where 1 is no impact at all, 3 is somewhat of an impact, and 5 is a major impact, what impact did the information or assistance provided by the ICMS have in terms of:
  Area of Work Management Gender Designated Groups Assistance from ICMS
HQ Region DLSU Yes No Male Female Visible Minorities Person with Disabilities Aboriginal Peoples Others Yes
Increasing general awareness and knowledge with respect to conflict management 3.2 2.9 2.0 3.0 3.0 2.6 3.2 3.0 4.0 2.2 3.0 3.2
Better preparing you to manage conflict in the workplace 2.9 2.7 1.7 2.7 2.8 2.1 3.0 3.0 3.0 2.7 2.7 3.0
Supporting you in managing or resolving a conflict 2.8 1.9 1.7 2.6 2.4 2.2 2.6 4.0 3.7 1.3 2.4 2.8
Educating you on where to go for assistance 3.2 2.3 1.0 2.8 2.7 3.1 2.7 3.5 4.3 2.0 2.7 2.7

Perceptions of ICMS and Expectation regarding Future Use amongst those at all Familiar with ICMS
  Area of Work Management Gender Designated Groups Assistance from ICMS
HQ Region DLSU Yes No Male Female Visible Minorities Person with Disabilities Aboriginal Peoples Others Yes
Total number of respondents aware of ICMS 122 36 8 43 118 53 112 14 10 15 127 37

To what extent would you agree that the ICMS services are (where 1 is not at all, 3 is somewhat and 5 is strongly agree):
  Area of Work Management Gender Designated Groups Assistance from ICMS
HQ Region DLSU Yes No Male Female Visible Minorities Person with Disabilities Aboriginal Peoples Others Yes
Accessible 3.4 2.0 2.0 3.3 2.9 2.8 3.1 2.1 3.3 2.5 3.1 3.1
Neutral and impartial 3.3 2.7 2.0 3.4 3.0 3.3 3.0 3.2 3.7 2.8 3.1 3.0
Confidential 3.7 2.9 2.2 3.6 3.4 3.4 3.5 3.5 4.0 3.3 3.4 3.7
Flexible in services provided 3.4 2.5 2.0 3.1 3.2 3.2 3.1 2.5 3.6 3.1 3.1 3.2
Prohibitive of retaliation or reprisal 3.7 3.1 2.1 3.5 3.5 3.5 3.4 3.2 3.9 2.7 3.5 3.4
Respectful of collective agreements, statutory and workplace rights 4.0 3.4 2.5 4.0 3.7 3.7 3.8 3.3 4.6 3.7 3.8 3.9
Need for Program
(Where 1 is no need at all, 3 is somewhat, and 5 is major need)		 4.1 3.9 3.0 4.1 3.9 3.7 4.1 3.0 4.0 4.8 3.9 4.5

In the future, if you are attempting to deal with a conflict in the workplace, how likely is it that you will use the ICMS services of the OICMW? (as % of those aware of the ICMS)
  Area of Work Management Gender Designated Groups Assistance from ICMS
HQ Region DLSU Yes No Male Female Visible Minorities Person with Disabilities Aboriginal Peoples Others Yes
Definitely would 4% 2% - 10% 2% 4% 4% 5% 7% - 4% 8%
Very likely 13% 3% 7% 20% 9% 11% 11% 5% 21% 10% 11% 24%
Somewhat likely 22% 26% 7% 35% 20% 27% 21% 32% 29% 21% 21% 30%
Not very likely 13% 19% 7% 14% 14% 17% 13% 18% 21% 10% 14% 19%
Not at all likely 4% 12% 47% 8% 7% 10% 7% 9% - 17% 7% 16%