Informal Conflict Management System Evaluation

Figure 3: ICMS Survey: Nature of Conflict

  1. Human Resources (performance appraisal, training, classification, career opportunity), 17%
  2. Interpersonal conflict (team conflict, interpersonal), 44%
  3. Management practices (working conditions, duty to accommodate, abuse of authority, management leadership), 29%
  4. Discrimination, 12%
  5. Harassment, 23%