Informal Conflict Management System Evaluation

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APPENDIX A: Questionnaires and Interview Guides

PARTNERS

Good morning/afternoon/evening. My name is and I am calling on behalf of X Company. We are conducting an evaluation on the Informal Conflict Management System (ICMS) within the Office for Integrity and Conflict Management in the Workplace (OICMW), at the Department of Justice. As part of this process, we are conducting interviews with representatives of Groups such as Labour Relations, the Professional Development Directorate and Bargaining units with whom the services might work. Do you have the time to answer several questions? The information we collect from you will be held confidential and will be reported only in summary form with the responses of other interviewed representatives.

CONTACT INFORMATION

• Name
• Position
• Directorate or Bargaining Unit
• Phone Number

A.INVOLVEMENT WITH THE ICMS

• 1. On a scale of 1 to 5, where 1 is not at all familiar, 3 is somewhat familiar and 5 very familiar, how familiar are you with the ICMS?

  Not at all familiar		Somewhat		Very familiar
  1	2	3	4	5	N/A

  Comments:
  
  (If not at all, confirm and then end the interview)

• 2. We would like to find out more about your involvement with respect to the ICMS. Have you:

  • Referred people to the ICMS services within the OICMW? 
  • Participated in a committee or advisory group (Which committee?)
    ( )
  • Promoted the program to others (How have you done that?)
  • Participated in training sessions (full day or two day sessions)
  • Participated in awareness sessions (usually 1 to 2 hour sessions)
  • Interacted personally with OICMW staff regarding the ICMS services
  • Been involved in delivering training, awareness presentations or other services associated with the services
  • Other ()

  Comments:

• 3. In what other ways have you or other members of your unit been involved or helped to support the ICMS?

B.PROGRESS MADE BY THE ICMS

• 1.  What do you see as the major objectives of the ICMS?

• 2. Based on your experience, on a scale of 1 to 5, where 1 is not at all successful and 5 is very successful, how successful do you think the ICMS has been in achieving these objectives?

  Not at all familiar		Somewhat		Very familiar
  1	2	3	4	5	N/A

• 2a. Why is that?

• 3. More specifically, on a scale of 1 to 5 where 1 is not at all successful, 3 is somewhat successful and 5 is very successful, how successful do you think the ICMS has been to date in:

  a. Creating awareness of the services amongst employees?

  Rating of Impact

  Not at all successful		Somewhat		Very successful
  1	2	3	4	5	N/A

  To what do you attribute that?

  b. Developing relationships with key partners in the DOJ such as your unit?

  Rating of Impact

  Not at all successful		Somewhat		Very successful
  1	2	3	4	5	N/A

  Why is that? Are there opportunities to develop or improve relationships and if so, how?

  c. Increasing access of DOJ employees to conflict management services?

  Rating of Impact

  Not at all successful		Somewhat		Very successful
  1	2	3	4	5	N/A

  To what do you attribute that?

  d.Increasing the knowledge of employees with respect to alternative ways to manage conflict?

  Rating of Impact

  Not at all successful		Somewhat		Very successful
  1	2	3	4	5	N/A

  To what do you attribute that? Do you see evidence that this knowledge is being applied? In what ways? What impacts have you seen?

  e. Facilitating a shift towards a collaborative workplace culture that is more open to and effective in resolving conflict?

  Rating of Impact

  Not at all successful		Somewhat		Very successful
  1	2	3	4	5	N/A

  Why is that?

• 4. What other impacts and effects (positive or negative) have resulted from the ICMS?

• 5. What do you see as some of the barriers and challenges that may have impacted the progress made to date?

• 6. What do you see as the key factors that will determine how successful the service is going forward?

• 7. On a scale of 1 to 5, where 1 is no further progress, 3 is some progress and 5 is very significant progress, how much further progress do you anticipate the ICMS services within the OICMW will achieve in facilitating a shift towards a collaborative workplace culture that is more open to and effective in resolving conflict?

  Not at all familiar		Somewhat		Very familiar
  1	2	3	4	5	N/A

• 7a. Why is that?
  

C. NEED FOR THE PROGRAM AND RELATIONSHIP TO OTHER ALTERNATIVES

• 1. On a scale of 1 to 5, where 1 is no need at all, 3 is somewhat of a need, and 5 is a major need, how much of a need do you think there is for the ICMS?

  Not at all familiar		Somewhat		Very familiar
  1	2	3	4	5	N/A

• 1a. Why is that?

• 2. What other options, mechanisms, resources and services are available to DOJ employees to help resolve conflicts?

• 2a. What do you see as the advantages or disadvantages of the ICMS relative to these other options?

• 2b. How did the development of the ICMS change how other resources related to conflict management are used?

• 2c. (if any identified) In what manner and to what extent does the ICMS complement or support these other options?

• 2d. In what respects is there overlap or duplication between the ICMS and these other options?

D.EFFECTIVENESS AND COST-EFFECTIVENESS

• 1. Does the ICMS appear to be structured in such a way that it is likely to achieve its objectives?

  • Yes

  • No

  • Don’t know

• 1a. Why is that?

• 2. What recommendations do you have to improve design and delivery of the services? (e.g. to better reach employees, enhance the role of partners in program delivery, improve the effectiveness of training, enhance the services provided, better coordinate activities with other resources, etc.)

• 3. In your opinion, are there alternative approaches, structures, delivery options or strategies that may achieve the intended results more effectively or efficiently?

• 4. Do you have any final comments or recommendations regarding the ICMS?

• 5. Do you have any recommendations regarding specific representatives or organizations that we should be sure to include as part of our interviews on the ICMS?

THANK YOU FOR YOUR PARTICIPATION

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