Evaluation of the B.C. Family Maintenance Enforcement Program's Pilot Outreach Project



October 31, 2002

Telephone Survey: Payors Who Have Attended Payment Conferences

The BC Ministry of Attorney General and the Federal Department of Justice are conducting an evaluation of the Family maintenance Enforcement Program’s Pilot Outreach Project. One part of the Pilot Outreach Project is the Payment Conference. The Payment Conference is a meeting where payors of maintenance are expected to attend in order to discuss their maintenance arrears and to find solutions for the payment of these arrears.

In this telephone interview we will be asking you to discuss how you felt about the Payment Conference Meeting that you had with Susan Hamilton on (day, month, year) and whether it was helpful to you.

This evaluation is being conducted by Focus Consultants, an independent research company. All the information you provide in this interview is confidential and will be used for evaluation purposes only. Your name will not be used and the individual survey results will be destroyed after the evaluation has been completed.

  1. Payor’s Name: (first/ last)
  2. Date of Payment Conference: day/month/year
  3. Prior to being asked to attend the Payment Conference did you have any contact with FMEP by telephone?
    • YES - Approximately how many times did you have telephone contact with FMEP prior to the Payment Conference?
    • No - Proceed to question #6.
  4. If you had previous contact with FMEP by telephone, what types of issues did you discuss with FMEP in these calls?
    • Problems making payments/reasons for non-payment.
    • Problems with current Maintenance Order.
    • Desire, and/or methods, to vary an order.
    • Questions related to enforcement mechanisms.
    • Changes in financial status.
    • Desire to make payment arrangements.
    • Clarification of arrears.
    • Other:
    • Other:
    • Other:
    • Detailed description:

  5. Telephone contact with FMEP:
    1. If you had previous telephone contact with FMEP how helpful was this in helping you to resolve problems you had in making payments? (1 = not helpful, 4 = neutral, 7 = very helpful)
      Not Helpful Very Helpful
      1 2 3 4 5 6 7
    2. If you considered the telephone contact helpful (5,6,7), please explain how it was helpful.
    3. If you considered the telephone contact to be of limited or no help (1,2,3,4), please explain why.
  6. Please describe any problems you have had in making maintenance payments in the past. (Probe: Custody and access issues, ability to pay, factors influencing non-payment.)
  7. Prior to attending the Payment Conference, did you think that you needed to change your Maintenance Order?
    • Yes - Please explain why.
    • No
  8. What issues were discussed at the Payment Conference?
    • Your need to vary the order.
    • Your capacity to make payments.
    • Changes in your financial status.
    • Development of a new VPA.
    • Enforcement mechanisms.
    • New employment status.
    • Asset/financial information.
    • Other:
    • Other:
    • Detailed description:

  9. Please rate the following aspects of the Payment Conference using the following 7 point scale.
    1 means the meeting was very poor, 7 means the meeting was excellent.

  10. How helpful did you find the Payment Conference in terms of the following?
  11. What was the specific result of the Payment Conference? (List terms of Voluntary Agreement, Agreement to Vary the Order.):
  12. On a scale of 1 to 7 (1 = meaning the meeting had a no impact, 7 meaning a great impact, To what degree do you feel that attending the payment conference changed your outlook on making maintenance payments? Please explain your answer:

  13. What was the most helpful aspect of the Payment Conference?

  14. What was the least helpful aspect of the Payment Conference?

  15. When there are issues or problems related to maintenance enforcement, do you feel there are advantages to a face to face meeting in contrast to telephone contact?
    • No
    • Yes: - Please describe the advantages of a face to face meeting: