Development of An Access to Justice Index for Federal Administrative Bodies

• Previous Page

Table of Contents

• Acknowledgements
• Executive Summary
• 1.0 Introduction
  • 1.1 Defining Access to Justice
  • 1.2 The Index project
  • 1.3 Administrative Bodies
  • 1.4 Self-represented Litigants
  • 1.5 The Cost and Quality of Access to Justice Research
• 2.0 Methodology
  • 2.1 Definitions
  • 2.2 The US Access to Civil Justice Index
  • 2.3 The Development of the Categories
  • 2.4 Key Methodological Points in the Development of the Index Categories and Questionnaire
  • 2.5 Index Categories and Questions
• 3.0 Collecting the Data
  • 3.1 Calculating the Index
  • 3.2 Limitations
• 4.0 Conclusion
• Bibliography
• Annex 1
• Annex 2
• Annex 3

Tables

• Table 1a: Category 1: Access to the Administrative Body - Physical Access
• Table 1b: Category 1: Access to the Administrative Body - Access Through Technology
• Table 2a: Category 2: Processes – Procedural Justice
• Table 2b: Category 2: Processes – Representation
• Table 2c: Category 2: Processes – Interpersonal Aspects
• Table 2d: Category 2: Processes – Informational Aspects
• Table 3a: Category 3: Costs – Service Charges
• Table 3b: Category 3: Costs – Intangible Costs
• Table 4a: Category 4: Outcomes – Distributive Justice
• Table 4b: Category 4: Outcomes – Functionality
• Table 4c: Category 4: Outcomes – Transparency of Outcomes
• Table 5 – Index Calculations and Scores by Category