Annex C: Online platforms and digital technologies

The following are a selection of the online platforms and digital technologies that were highlighted in the studies. This is not an exhaustive list; other examples are provided in the annotated bibliography.

Type Name Description Studies

AI

eBay’s Modria dispute resolution system

AI can be used as a third party mediator or decision maker.

Bell 2019; Cashman and Ginnivan 2019; Hodson 2019.

AI

Lex Machina USA

Uses machine learning to analyse large datasets to identify patterns without help from a human.

Bell 2019; Sourdin 2019.

AI

Settify Australia

A client intake system where potential clients answer a series of questions online before an in-person meeting with a lawyer to save time.

Bell 2019.

AI

Split-Up Australia

Uses big data to provide lawyers and litigants with likely outcomes of a potential case based on similar cases.

Bell 2019.

ODR

Civil Resolution Tribunal British Columbia

Mandatory forum for small claims disputes under $5,000 and all strata property claims.

Cashman and Ginnivan 2019; Sourdin 2019.

ODR

European Union’s ODR

An online platform that facilitates the resolution of consumer complaints arising from online transactions.

Cashman and Ginnivan 2019.

ODR

Matterhorn United States

A cloud-based platform that deals with high-volume claims through real time or asynchronous communication, sends reminders to parties and a third party facilitator, mediator or arbitrator can assist with the resolution of claims.

Cashman and Ginnivan 2019; Prescott 2017.

ODR

Money Claim Online United Kingdom

Allows people with claims up to £10,000 to issue a claim, file a defence and attend online mediation.

Cashman and Ginnivan 2019.

ODR

Rechtwijzer (“Signpost to Justice”) Netherlands

An online platform for resolving relationship disputes that enabled online dialogue between the parties, mediation, adjudication and neutral review of all agreements (discontinued after three years due to cost).

Cashman and Ginnivan 2019; Hodson 2019; MacLennan 2016.

ODR

Technology-Assisted Family Mediation Project British Columbia

Distance mediation that uses teleconferencing or video-conferencing.

Tait 2013.

ODR

Traffic Penalty Tribunal United Kingdom

Allows parties to share evidence, continuous hearings through asynchronous messaging, and e-decisions.

Cashman and Ginnivan 2019.

ODR

Victorian Civil and Administrative Tribunal Australia

Small claims and family law platform.

Cashman and Ginnivan 2019.

PLEI

MyLawBC British Columbia

An online platform that uses online tools to create customized plans, actively guides people to resources, and connects people to in-person resources.

MacLennan 2016; Malatest 2019.

PLEI

Online Parenting After Separation Project British Columbia

An online parenting program that uses an online format rather than in-person.

Tait 2016.