A Qualitative Look at Serious Legal Problems for People with Disabilities in Central Canada
Appendix 2: Interview Guide
Introduction
DAWN Canada has been contracted by the Justice Department to carry out qualitative research examining the experiences of people with physical and mental disabilities with respect to their legal experiences. Specifically, we are looking to engage with people with disabilities who have encountered serious legal problems in the past three years.
Legal problems are problems that can be resolved through the legal system.
Serious legal problems are any legal issues you may have encountered that were hard to solve.
The questions here will help us explore three key aspects of legal issues:
- Experience with legal problems in the last three years.
- Resolution (or lack of resolution) for these legal issues.
- Impacts of the process.
Individuals with lived experience
The following is required of individual participants:
- Self-identify as a person with a mental or physical disability.
- Take part in an online survey, telephone interview, or virtual focus group.
Intake Questionnaire
- Have you experienced a serious legal problem in the past three years? Yes, No
- How do you identify?
- As a person with a physical disability
- As a person with a mental disability
- As a person with both a physical and mental disability
- Prefer not to say
- What is your age?
- Do you identify as a visible minority or racialized person such as Indigenous, First Nations, Inuit and Métis; Black or Afro-descendant; Asian; Hispanic, Latinx or of Central or Latin American origin; Middle Eastern or Arab; or mixed-race?
- Yes
- No
- Prefer not to say
- If yes, how do you identify?
- Do you consider yourself as a member of the LGBTQQIP2SA (lesbian, gay, bisexual, trans, queer, questioning, intersex, pansexual, two-spirit, asexual) communities?
- Yes
- No
- Prefer not to say
- How would you rate your knowledge of legal issues?
- Excellent
- Good
- I don't know a lot or I find legal issues confusing
Survey Questions
Part 1: Experience of legal problems in the last three yearsLegal problems are problems that can be resolved through the legal system.
Serious legal problems are any legal issues you may have encountered that were hard to solve.
Examples of legal problems:
- Dealing with the police, either if you are a victim of a crime or threats or if they have been called on you.
- Being sued or suing someone.
- Going through a divorce or child custody dispute.
- Being evicted from where you live and seeking legal support.
- Trouble accessing disability supports, social assistance or housing support.
- Purchasing a service and not receiving what you’ve paid for (such as a contractor working on your house who takes the money but doesn’t finish the job).
- Being fired from a job without cause and seeking legal support because you think you were discriminated against.
- Receiving poor medical treatment or being harmed by a medical professional.
- Being harassed or discriminated against.
- Not being believed or supported in making a complaint.
Questions:
- Have you experienced any of these legal problems (or others not listed) in the last three years?
- Can you explain, using as much detail as you are comfortable with, what this problem was (what were the issues, where did this happen, who was involved?).
Note: At this stage we are only identifying the problem, we will talk about how you dealt with it and about the impacts in the next sections.
Part 2: Seeking resolutionNow that we know what kinds of legal problems you have encountered we will shift to learning about how you either resolved these or tried to resolve them.
Examples of seeking resolution:
- Reaching out or complaining to a business that did not give you a service you paid for.
- Asking your friends, family or support network to help you.
- Launching a complaint (on your own).
- Having a formal complaint made on your behalf (someone else assists you or does this for you with your permission).
- Seeking legal advice (reaching out to a lawyer, government agency or other source for clarification).
- Hiring a lawyer to represent you.
- Did you understand what you should do, or was the process unclear?
- How did you resolve your legal problem and who else was involved (in as much detail as you feel comfortable sharing)?
- What shaped the decisions you made about seeking resolution? Be as specific as you can, including whether money was a factor in your decision (being able to afford a lawyer), what advice you received and from whom you received it, whether you were concerned because your problem involved someone in a position of power, what the resolution process was like (formal, informal, did you go to court or mediation, and so on), your knowledge of the law, and whether you felt you would be believed.
Part 3: Impacts
Examples of impacts can include:- Financial: the process may have cost a lot of money.
- Emotional: dealing with legal issues can be stressful.
- Social: your legal problem could have led to relationship problems (break-ups, family fighting, losing friends, etc.).
- In your own words, please discuss what the impacts of this legal issue were for you. Share as much as you feel comfortable sharing.
Summary
- Thinking about all we have talked about today, are there other things you think people who want to understand legal problems for people with disabilities should know?
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