2.0 Method

2.1 Data sources

The primary data source for this study were the recorded and transcribed interviews with staff from 20 CACs/CYACs across the country. In addition to the qualitative, semi-structured interviews, information was drawn from CAC/CYAC funding proposals to the Victims Fund, Department of Justice Canada. In addition to research literature, reports from the media were utilized to provide updates on the use of virtual testimony rooms at Homefront in Calgary.

2.2 The interviews

Through the 2022-2023 CAC/CYAC National Operational Survey (see Stumpf 2023), researchers were able to identify those organizations currently using virtual or remote testimony rooms, those considering spaces for virtual or remote testimony, and those not considering such spaces. Researchers reached out to these different organizations, prioritizing those already using virtual testimony rooms, to participate in semi-structured, qualitative interviews.

A total of 20 interviews were completed in the summer of 2023. Nine out of 11 of the CACs/CYACs who are using dedicated spaces for virtual testimony participated. Eight out of the 11 CACs/CYACs who are considering using dedicated spaces for virtual testimony participated, and three out of the four CACs/CYACs who are not considering the use of virtual testimony at this time participated.

Interview questions were shared in advance and those participating were asked to sign a letter of consent. Interviews were conducted using MS Teams and lasted approximately 30 to 60 minutes. They were recorded and transcribed to support note taking. Interview topics included the development or history of virtual testimony at the CAC/CYAC (renovations, funding, partnerships, etc.), experiences using the space(s) to date, challenges, successes, as well as data collection (see Appendix 2 for the interview guide).

Transcripts, notes and recordings were reviewed and analyzed thematically. Findings are presented thematically in this report and include: Purpose of the dedicated spaces; Development; Steps towards implementation; Testifying at the courthouse; Funding; Awareness and education; Experiences to date; and Data collection.

2.3 Limitations

Not all the CACs/CYACs that were invited to participate opted to do so. Ultimately, a total of 20 out of the 28 operational centres who responded to the National Operational Survey participated in this study. Additionally, since CACs/CYACs were recruited based on their participation in the 2022-2023 CAC/CYAC National Operational Survey and only 28 out of the 39 operational CACs/CYACs responded to the survey, not all operational CACs/CYACs in Canada were invited to participate in an interview. So overall, eleven (11) CAC/CYACs out of the 28 who responded to the National Operational Survey, or approximately 40%, are using dedicated spaces for virtual testimony.