Department of Justice Canada Client Feedback Survey
Survey Results – Cycle III (2016-2019)
Annexes
Definitions:
- Service Type: there are four service types offered by the Department of Justice Canada: legal advisory services, litigation services, legislative drafting services, and regulatory drafting services.
- Service Dimension: refers to the following four service dimensions: accessibility/responsiveness of, legal risk management, timeliness and usefulness.
- Service Element: individual questions that make up the questionnaire.
Notes:
- † Denotes a statistically significant difference between categories.
- n/a Indicates that the element was not included as part of the survey at the time.
- Annex A – Methodology
- Annex B – Client Feedback: Composite Ratings by Cycle
- Annex C – Composite Ratings by Service Dimension and Type
- Annex D – Client Feedback: Legal Advisory Services
- Annex E – Client Feedback: Litigation Services
- Annex F – Client Feedback: Legislative Drafting Services
- Annex G – Client Feedback: Regulatory Drafting Services
- Annex H – 2019 Results by Importance of Service Standards
- Annex I – Response Rates By Department/Agency
- Annex J – Cycle Iii Profile of Service Users
- Annex K – Distribution of Service Users by Service Provider
- Annex L – Service Standards for the Provision of Legal Services in Government
- Date modified: